Marcel

1. Community
2. Explore Q&A

Hi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...

• Marcel
• Created June 21, 2019 12:30
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Feedback on Explore

Hi, I already escalated this as a support ticket; it looks like some scheduled reports are not getting delivered at the moment – in my case the weekly CS report I set up to be delivered every Monda...

• Marcel
• Created June 12, 2019 06:48
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Explore Q&A

Hi, I am trying to create a brief summary report, which contains % change for different time ranges (week over week, month over month, etc.). I have trouble getting this to work for my custom stand...

• Marcel
• Created June 07, 2019 07:19
• 4 followers
• 5 comments
• 0 votes

1. Community
2. Explore Q&A

Hi, I am not sure I am understanding the Row Selector behavior correctly when building using a query. Whenever I create a query with metrics and attributes like ticket tags and do not use the Row S...

• Marcel
• Created May 28, 2019 07:25
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Explore Q&A

Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalated internally and where we are waiting for bugs to be fixed, etc.). As part of...

• Marcel
• Created April 17, 2019 09:23
• 4 followers
• 6 comments
• 1 vote

1. Community
2. Explore Q&A

Hi, I am currently trying to set up a report to get the # of tickets and see the tags of tickets escalated via Jira. We are using the Jira integration add-on and every time we create a Jira ticket ...

• Marcel
• Created February 04, 2019 15:28
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Explore Q&A

Hi, how can I include 0 values for created and solved tickets in Explore? I used to works with Insights before and followed this guide back then: Including 0 values in Insights reports. Is there an...

• Marcel
• Created January 25, 2019 14:39
• 2 followers
• 4 comments
• 0 votes