
Marcel
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Total activity72
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Last activity
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Posts
Recent activity by Marcel-
AVG Tickets Created per Day Month
AnsweredHi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...
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Scheduled reports not getting delivered
PlannedHi, I already escalated this as a support ticket; it looks like some scheduled reports are not getting delivered at the moment – in my case the weekly CS report I set up to be delivered every Monda...
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Week over Week % Change for SLA Targets %
Hi, I am trying to create a brief summary report, which contains % change for different time ranges (week over week, month over month, etc.). I have trouble getting this to work for my custom stand...
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Row Selector Behavior
Hi, I am not sure I am understanding the Row Selector behavior correctly when building using a query. Whenever I create a query with metrics and attributes like ticket tags and do not use the Row S...
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Display Oldest Ticket
Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalated internally and where we are waiting for bugs to be fixed, etc.). As part of...
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Report on escalated Jira tickets
Hi, I am currently trying to set up a report to get the # of tickets and see the tags of tickets escalated via Jira. We are using the Jira integration add-on and every time we create a Jira ticket ...
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Including 0 values in Zendesk Explore reports
Hi, how can I include 0 values for created and solved tickets in Explore? I used to works with Insights before and followed this guide back then: Including 0 values in Insights reports. Is there an...