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Helene Unland

Storj Labs Customer Success Manager support@storj.io

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Latest activity by Helene Unland
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    Helene Unland commented,

    Still no change, and I am now getting asked to fill out feedback forms just so Zendesk can again tell me a year later that they have no "short time" plans to implement this feature lol. How much mo...

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    Helene Unland commented,

    Very disappointed that after so many customers asking for this feature all we get is a "Thanks for your feedback" and - sorry no ETA. We are PAYING for this feature and unable to use it on Mobile. ...

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    Helene Unland commented,

    Four month have passed, and still we get no answer about when you will make side conversations available on the mobile app. This is disappointing to say the least.

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    Helene Unland commented,

    I must agree, this feature needs to be added urgently to th mobile app asap! We have mobile only agents who frequently end up causing ticket collisions because they don't have a way to notice that ...

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    Helene Unland created a post,

    markdown not available in mobile app

    We have agents that work exclusively from mobile. We need to often use markup to show code snippets when we troubleshoot problems customers have with setting up our software. On the mobile app, we ...

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    Helene Unland commented,

    So one month has passed since your comment Toby and I still see no evidence that you mention anywhere in your documentation that the side conversations will NOT work on the mobile app? We just acti...