Andre Ribeiro Queiroz
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Last activity
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Activity overview
Latest activity by Andre Ribeiro Queiroz-
Andre Ribeiro Queiroz commented,
Thanks, Zendesk team for this feature, this will facilitate our triggers maintenance.I would like to point out an important typo here. The article says the tags are "Ab_suggested_true", "Ab_suggest...
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Andre Ribeiro Queiroz created a post,
Authenticate HelpCenter users at backend
HI,I need to send a secure and authenticated request from the HelpCenter (client-side) to the company's backend. However, even though the user is authenticated in the HelpCenter, I cannot verify th...
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Andre Ribeiro Queiroz commented,
Hi there, it seems the link is missing here:"Placeholders in macros, ticket comments, and notification messages (see )"Thanks
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Andre Ribeiro Queiroz commented,
"This limit cannot be raised by request because it is a technical constraint, not a design decision."Please, how can I ask this and what is the limit?In my use case, I'm going to pass way over that...
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Andre Ribeiro Queiroz commented,
Hi there,my team made some tests here and this sentence is not accurate:""" The last comment must be made by an agent. """We created a ticket using an end-user profile. Even without any comment fro...
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Andre Ribeiro Queiroz commented,
Quick update, I manage to make it work on our Help Center. By the time of my last comment it was already working, but it took 1 day so the data started appearing in Google Optimize report (maybe be...
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Andre Ribeiro Queiroz commented,
Any new on this? I'm trying to set Google Optimize in Zendesk, but it seems Zendesk adds some analytics tracking code automatically, thus I'm not able to place the Google Optimize snippet in the "e...
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Andre Ribeiro Queiroz commented,
As a workaround, it is possible to use triggers to notify an external service, this way you may use the trigger to fire a request to the Zendesk API:https://developer.zendesk.com/rest_api/docs/supp...
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Andre Ribeiro Queiroz commented,
Hi Brett, thanks for the fast reply.Yes, I know there are some things that work slightly different in Preview mode so I did create the dummy end-user and tested in Live mode and it is, unfortunatel...
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Andre Ribeiro Queiroz created a post,
Pagination Helper is counting incorrectly when there are private articles
I have a section which has 118 articles ( 4 pages in Copenhagen theme). But 17 of them are visible for common users and 101 are visible only for agents/managers.The result is that the pagination sh...