Ann Chung
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Total activity77
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Last activity
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Votes27
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Activity overview
Latest activity by Ann Chung-
Ann Chung commented,
When I use the placeholder {{satisfaction.rating_section}}, it does not appear as above. It is inserting the below into the public reply: "How would you rate the support you received? You can copy...
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Ann Chung commented,
Is there a way as an Admin to turn off the default email notifications for all agents? I would like to have more control over who receives these.
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Ann Chung commented,
I agree. For reporting reasons, we need to have all of the associated emails under the end-user profile. However, occasionally people need to reply to the secondary email address from time to time ...
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Ann Chung created a post,
Receiving error - "Link your Zendesk Chat account with Support"
We are getting a chat pop up in support that is flashing and interrupting the comments. It states "Link your Zendesk Chat account with Support" We have an enterprise account and our Legacy Chat acc...
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Ann Chung created a post,
"Unable to apply action from rule..." Search option Request
Will the ability to search by Rule number be available in future releases? Or perhaps list the name of the rule in addition to the number? Going through each rule looking at the URL is very time-co...
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Ann Chung commented,
Will the ability to search by Rule number be available in future releases? Or perhaps list the name of the rule in addition to the number? Going through each rule looking at the URL is very time-co...
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Ann Chung commented,
I agree, and would even like to suggest that a sort by a group be available for the agent that is in multiple groups.
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Ann Chung commented,
I have published articles that are appearing as work in progress in the review page. Why would that be? These articles are appearing as published.
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Ann Chung commented,
Is it possible to create a report that shows what articles are being viewed by our agents? We use our current Knowledge Base for agents to review the processes and they are not currently linked to ...
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Ann Chung commented,
Hello, What is the recipe to re-create this view in Explore?