Rona Yang
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Total activity47
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Last activity
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Member since
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Following0 users
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Votes18
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Activity overview
Latest activity by Rona Yang-
Rona Yang commented,
Kasper Sørensen any idea when badging automation you described above might be live? Will that be a separate EAP? I'm just not sure i want to roll out badging until these features allow me to award...
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Rona Yang commented,
Hi All - I'd like to know if eventually awarding badges will be tied to salesforce/the profiles from support. For example, in salesforce we track if someone is a certified user, that checkbox is ad...
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Rona Yang commented,
Is there a way in Community or through an App to create a form that customers will have to fill out regarding the feature request they want. Currently customers just write free text in the communit...
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Rona Yang commented,
Here is another reason why having triggers based on community metrics is great - JIRA does a great job of this, I haven't posted in a while so they send me a reminder to post something! I wish I wo...
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Rona Yang commented,
Hi Augusto Silva - do you mean I should just be able to delete this line of code? It was a developer who created a new template for us, so I don't have any background on what they did. How can I ch...
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Rona Yang commented,
I'm trying to upgrade my template to V2- I've replaced all of the deprecated helpers, but have the following 3 errors left... how do I go about fixing this?
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Rona Yang created a post,
Welcome Email for first Community Post
It would be great if there was a way that the community worked with the triggers in zendesk OR simply be able to create a welcome email the first time someone posts to the community to welcome them...
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Rona Yang commented,
What about the opposite? We have some great posts and ideas in slack internally that I'd like to be able to automatically forward as a new community post - has anyone tried setting that up?
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Rona Yang commented,
Can you provide instructions for Zendesk Explorer?
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Rona Yang commented,
HI All - I'm also having the same issue, had not noticed it too often in the past, but starting this month, have seen a lot more broken images. Really frustrating for everyone involved - consideri...