Rona Yang
- Total activity 36
- Last activity
- Member since
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Activity overview
Latest activity by Rona Yang-
Rona Yang commented,
Can you provide instructions for Zendesk Explorer?
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Rona Yang commented,
HI All - I'm also having the same issue, had not noticed it too often in the past, but starting this month, have seen a lot more broken images. Really frustrating for everyone involved - consideri...
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Rona Yang created a post,
Creating an Internal KB
AnsweredI'm just starting to create my companies internal knowledge base - this is something I want the entire company to be able to use, not just agents/light agents. When I go to create a segment it look...
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Rona Yang created a post,
Light Agents Following Organizations
Currently, Admins and End users have the ability to go into Zendesk Guide and follow organizations and customers of those organizations who open tickets for them. This is however not possible for l...
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Rona Yang commented,
What metric would I use in Explorer? I can't find Requester wait time - I'm looking for a report that shows all of the tickets that have not been responded to in 4 hours.
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Rona Yang commented,
Does anyone have a better solution on how to create a trigger for this - currently tickets are getting "lost" because light agents are answering support and the status is staying to pending rather ...
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Rona Yang commented,
According to the article: https://support.zendesk.com/hc/en-us/articles/203662036-Understanding-and-setting-light-agent-permissions-Collaboration-Add-on- it says light agents can't CC agents or e...
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Rona Yang commented,
The explorer feedback link is broken. Also would like to add that clickable links is really necessary for drill through or to be able to just go into a list of the tickets and open them up the way ...