Rona Yang
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Activity overview
Latest activity by Rona Yang-
Rona Yang commented,
Here is another reason why having triggers based on community metrics is great - JIRA does a great job of this, I haven't posted in a while so they send me a reminder to post something! I wish I wo...
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Rona Yang commented,
Hi All - I'm following the instructions under option 2. After adding actions and also enabling and creating a badge - I'm not sure how to award it to a user. Can you please help.
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Rona Yang commented,
Hi Augusto Silva - do you mean I should just be able to delete this line of code? It was a developer who created a new template for us, so I don't have any background on what they did. How can I ch...
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Rona Yang commented,
I'm trying to upgrade my template to V2- I've replaced all of the deprecated helpers, but have the following 3 errors left... how do I go about fixing this?
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Rona Yang created a post,
Welcome Email for first Community Post
It would be great if there was a way that the community worked with the triggers in zendesk OR simply be able to create a welcome email the first time someone posts to the community to welcome them...
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Rona Yang commented,
What about the opposite? We have some great posts and ideas in slack internally that I'd like to be able to automatically forward as a new community post - has anyone tried setting that up?
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Rona Yang commented,
Can you provide instructions for Zendesk Explorer?
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Rona Yang commented,
HI All - I'm also having the same issue, had not noticed it too often in the past, but starting this month, have seen a lot more broken images. Really frustrating for everyone involved - consideri...
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Rona Yang created a post,
Creating an Internal KB
AnsweredI'm just starting to create my companies internal knowledge base - this is something I want the entire company to be able to use, not just agents/light agents. When I go to create a segment it look...
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Rona Yang commented,
What metric would I use in Explorer? I can't find Requester wait time - I'm looking for a report that shows all of the tickets that have not been responded to in 4 hours.