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Tina Gass

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Activity overview

Latest activity by Tina Gass
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    Tina Gass created a post,

    Disable CSAT Survey link after one response

    Answered
    1. Community
    2. Support Q&A

    I am looking for a way to disable each Customer Satisfaction survey after one response.  In some cases, we're seeing multiple responses on the same ticket.  Can this be done?  Thanks!

    • Tina Gass
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    Tina Gass commented,

    1. Community
    2. Feedback on Explore
    3. Agent "Total Online Time" reporting.

    I agree.  We are also in need of this metric.  It helps to asses full agent productivity as well as validation for payroll and attendance purposes.  Having a way to measure all online time is criti...

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    • Tina Gass
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    • 2 votes