
Tina Gass
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Last activity
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Activity overview
Latest activity by Tina Gass-
Tina Gass created a post,
Disable CSAT Survey link after one response
AnsweredI am looking for a way to disable each Customer Satisfaction survey after one response. In some cases, we're seeing multiple responses on the same ticket. Can this be done? Thanks!
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Tina Gass commented,
I agree. We are also in need of this metric. It helps to asses full agent productivity as well as validation for payroll and attendance purposes. Having a way to measure all online time is criti...