Karen D Snyder
- Total activity 95
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Activity overview
Latest activity by Karen D Snyder-
Karen D Snyder commented,
I was about to make a post requesting this feature when the list of similar posts showed me that this has already been requested! Here is my explanation for requesting this feature: What is the pro...
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Karen D Snyder commented,
Agreed, Guide administration and content creation is different from changing the Help Center code. Those tasks are done by different people.
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Karen D Snyder commented,
@Amit, You wrote that your Azure chat bot is currently embedded in a web portal using Microsoft Direct line channel. Is this a different Web portal than Zendesk? I'm asking because I am looking int...
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Karen D Snyder commented,
Ron, thanks for your answer; now I understand why you didn't have a problem when the observation of #webWidget started. I removed the widget code from script.js, and added code in document_head.hb...
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Karen D Snyder commented,
This article states that Article Suggestion Search searches through article titles and labels, but I believe that this needs to be updated. When I type Test in the Subject field of a form, 10 artic...
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Karen D Snyder commented,
My requirements were to hide Name, Email, and Subject, change Description explanation, hide Description label, and enlarge Description area. I had a problem with the above solution, because the fol...
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Karen D Snyder commented,
It's possible to require an attachment for a particular dropdown option, with a custom checkbox field and some jquery code. You can find my tip at https://support.zendesk.com/hc/en-us/community/pos...
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Karen D Snyder commented,
I had the need to require an attachment for a particular dropdown option, and was able to do it with a custom checkbox and some jquery code. You can find my tip at https://support.zendesk.com/hc/en...
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Karen D Snyder commented,
I don't know if this will help anybody, but we had an issue where in some articles, the images were broken and looked like this: In the article editor, I compared the source code for the broken im...
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Karen D Snyder commented,
Sorry, I need to make a change in what I wrote above. When you create the custom field, you should not select the option Required to solve a ticket.