Karen D Snyder
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Activity overview
Latest activity by Karen D Snyder-
Karen D Snyder commented,
Ron, thanks for your answer; now I understand why you didn't have a problem when the observation of #webWidget started. I removed the widget code from script.js, and added code in document_head.hb...
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Karen D Snyder commented,
This article states that Article Suggestion Search searches through article titles and labels, but I believe that this needs to be updated. When I type Test in the Subject field of a form, 10 artic...
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Karen D Snyder commented,
My requirements were to hide Name, Email, and Subject, change Description explanation, hide Description label, and enlarge Description area. I had a problem with the above solution, because the fol...
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Karen D Snyder commented,
It's possible to require an attachment for a particular dropdown option, with a custom checkbox field and some jquery code. You can find my tip at https://support.zendesk.com/hc/en-us/community/pos...
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Karen D Snyder commented,
I had the need to require an attachment for a particular dropdown option, and was able to do it with a custom checkbox and some jquery code. You can find my tip at https://support.zendesk.com/hc/en...
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Karen D Snyder commented,
I don't know if this will help anybody, but we had an issue where in some articles, the images were broken and looked like this: In the article editor, I compared the source code for the broken im...
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Karen D Snyder commented,
Sorry, I need to make a change in what I wrote above. When you create the custom field, you should not select the option Required to solve a ticket.
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Karen D Snyder created a post,
Requiring a ticket attachment if a particular dropdown option is selected
How to require an attachment in a ticket if a particular dropdown option is selected We needed to require an attachment if a certain dropdown option was selected by the user when they are filling o...
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Karen D Snyder commented,
@Jeff Callahan, getting posts would be a different API endpoint, and posts don't have all the same properties that articles do. I think it would not be a difficult modification of the script, to ch...
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Karen D Snyder commented,
Hi Diogenes, I tried with 'NFKC', 'NFD', 'NFC', and 'NFKD', and each time got the same error. I guess I have some articles with the '\u200b' character, and maybe none of your articles have it. Then...