Karen D Snyder
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Total activity372
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Last activity
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Member since
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Votes171
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Activity overview
Latest activity by Karen D Snyder-
Karen D Snyder commented,
We use the Premium version of the Myndbend app to create child tickets. Here it looks like you can create child tickets with the free Lite version.
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Karen D Snyder commented,
It looks like the netsuite emails don't come from a particular domain, so you can't try whitelisting? I see that X-NetSuite is specifically listed in the article as causing suspension, so I guess y...
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Karen D Snyder commented,
Hi Stephanie, When you open the suspended ticket, it shows the suspension cause and a link to an article explaining all the suspension causes. That may help you understand why these tickets are bei...
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Karen D Snyder commented,
Hi Justyna, You're using URL /api/v2/requests.json? to search the requests, but https://developer.zendesk.com/rest_api/docs/support/requests#search-requests specifies URL /api/v2/requests/search.js...
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Karen D Snyder commented,
I can't think offhand of a way to filter based on where the user is viewing from. Article visibility can be restricted by role or user segment, neither of which fits your scenario. Kay may be able ...
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Karen D Snyder commented,
Just to add to Kay's informative answer, here is an article on restricting category visibility. As Brett states in his comment, the category will be visible only to agents if all articles in all se...
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Karen D Snyder commented,
We have a brand in our HelpDesk that shows a sidebar with the sections on article pages, as shown below. So it's not a full table of contents, but does provide navigation to sections. I can share ...
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Karen D Snyder commented,
Hi Simon, I wrote a post here about requiring a ticket attachment if a particular dropdown option is selected. It uses MutationObserver to observe changes in DOM elements. I believe you could use M...
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Karen D Snyder commented,
Hi Ruthy, I'm glad that I helped you figure this out, because I was really perplexed by this. I'm still not sure that I fully understand what the problem was. Did the section title have a dash or s...
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Karen D Snyder commented,
This is very strange, because the before pseudoclass should exist automatically in the Font Awesome style sheet. Did you add Font Awesome in your theme by adding a line like this in document_head.h...