Karen D Snyder

1. Community
2. General Product Feedback
3. Views limitation

Yes, this limit should be configurable. There is room for more than 12 views. An agent came to me last week asking why he couldn't see a newly created shared view, and it was because of this limit....

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• Karen D Snyder
• Edited January 15, 2020 23:21
• 0 votes

1. Community
2. Guide - User Tips & Tricks
3. Requiring a ticket attachment if a particular dropdown option is selected

Fikri Akbar Hedianto, In your script.js, there should be a line of code like the below, where XXXXX is the custom field ID for the checkbox: var attachmentCheckboxField = 'request_custom_fields_XXX...

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• Karen D Snyder
• Created January 15, 2020 01:05
• 0 votes

1. Community
2. Support - User Tips & Tricks
3. Job title for zendesk editor

Hmm, I was hired to be a Zendesk developer, and I do software development, but usually at least half my time is spent on Zendesk matters such as building forms, fixing user profiles, creating/modif...

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• Karen D Snyder
• Created January 13, 2020 21:11
• 1 vote

1. Community
2. Guide - User Tips & Tricks
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi Fikri Akbar Hedianto, Just to double-check, I did realize that my original post had omitted the function startObserveMutations, which I provided in this comment: https://support.zendesk.com/hc/e...

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• Karen D Snyder
• Created January 13, 2020 19:42
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Auto-Delete a Ticket with a Trigger

I tried setting up an HTTP target to delete a ticket, with a URL that contained a real ticket ID, to avoid deleting a random ticket. When I tested the target, I got back response 422 (Unprocessable...

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• Karen D Snyder
• Edited January 07, 2020 17:24
• 0 votes

1. Community
2. Português do Brasil Comunidade
3. Eliminacion masiva y automatizacion de eliminacion

[con Google Translate] Zendesk no ofrece una manera de hacer esto automáticamente. Si esto es por razones de GDPR, el comentario en https://support.zendesk.com/hc/en-us/community/posts/360001117827...

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• Karen D Snyder
• Edited January 07, 2020 18:37
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Align checkbox with text label on form

Hi Amie, You need CSS to change the alignment, and JS to move the label to after the checkbox. These are the steps that I performed: 1. Get the custom field ID by navigating to Agent Admin > Settin...

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• Karen D Snyder
• Edited January 06, 2020 19:59
• 1 vote

1. Community
2. Português do Brasil Comunidade
3. Eliminacion masiva y automatizacion de eliminacion

According to Google Translate, you wrote: "Good day, we need to know if there is a way to automate that a ticket be deleted after X months of its resolution." You could use an automation to tag tic...

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• Karen D Snyder
• Created January 03, 2020 18:58
• -1 votes

1. Community
2. Support - User Tips & Tricks
3. Blacklist typo'd versions of your own domain name to prevent new typo'd users from being created

This is a great idea! I've had to remove misspelled email addresses from user profiles, for instance  the spelling user@copmany.net instead of user@company.net. Could this tip prevent a misspelled ...

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• Karen D Snyder
• Created January 03, 2020 16:27
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Auto-Verify User Email Bulk Import & Auto-Mark User Direct Number Bulk Import

I wrote a tip about bulk verifying existing user email addresses at https://support.zendesk.com/hc/en-us/community/posts/360038134494-Bulk-verifying-user-email-addresses

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• Karen D Snyder
• Created December 30, 2019 21:42
• 0 votes