Karen D Snyder
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Total activity370
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Recent activity by Karen D Snyder-
Requiring a ticket attachment if a particular dropdown option is selected
Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery. How to require an attachment in a ticket if a particular dropdown option is selected We needed ...
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Triggers that refer to nonexistent entities
AnsweredWhile going over our triggers to identify unnecessary triggers, I ran across some with conditions that checked nonexistent custom fields, or actions that assigned to nonexistent groups.I would like...
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Bulk verifying user email addresses
We received an Excel file containing over 750 existing user email addresses that needed to be verified for existing Zendesk users, and I determined that there was not a way to bulk verify the email...
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Console warnings in Chrome browser: A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute.
For the past few weeks, I've been seeing console warnings in the Chrome browser development tools like this: A cookie associated with a cross-site resource at https://static.zdassets.com/ was set w...
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Import error dialog box should have specific error and file name, and should not disappear after a few seconds
The problem: Recently when I tried to add a theme by uploading a zipped theme, the import failed, and the error dialog box contained: Failed to import theme. We were unable to complete the import o...
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Allow article to be excluded from search results
We need to hide articles with 'Forms' in the title, because those articles contain HTML to display icons that users click to open forms. When those articles appeared in the search results, they loo...