Khajik Khajadourian
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Total activity133
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Last activity
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Member since
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Following0 users
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Votes88
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Activity overview
Latest activity by Khajik Khajadourian-
Khajik Khajadourian commented,
Hello, This is a need for our company as well. We have an internal help center where we have user segments by role and by country. Our team needs to one able to report on what user segments are vie...
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Khajik Khajadourian commented,
Is there an update on this feature request? This is absolutely necessary for a Talk product.
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Khajik Khajadourian created a post,
Agents able to switch between departments
We need to be able to have multiple agents in more than one Chat department, but give those agents the ability to show as "Available" or "Offline" to each Chat department they are assigned to. This...
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Khajik Khajadourian commented,
Will shortcodes be allowed some time in the near future?
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Khajik Khajadourian commented,
+1 to this. We are facing issues with texting and short-codes would fix our problem. Is there any ETA on getting this for Zendesk?
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Khajik Khajadourian commented,
Hello, Is there an update on this feature request? We have been getting numerous customers of ours rightfully complaining that the "current queues expected wait time" is not correct and is misleadi...
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Khajik Khajadourian commented,
+1 to this. We need to get tickets generated from posts that are older than a week.
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Khajik Khajadourian commented,
+1 to this
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Khajik Khajadourian commented,
Can we please separate the Channels "Web" and "Web Widget" in Explore? It will make reporting much easier.
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Khajik Khajadourian created a post,
New Metric - Agent's Status Activity
It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this d...