Khajik Khajadourian

Total activity

128
Last activity

November 25, 2020 16:13
Member since

March 15, 2019 16:38
Following

0 users
Followed by

0 users
Votes

86
Subscriptions

32

Activity overview

Latest activity by Khajik Khajadourian

Khajik Khajadourian created a post, November 25, 2020 16:13
Agents able to switch between departments
1. Community
2. Feedback on Chat
We need to be able to have multiple agents in more than one Chat department, but give those agents the ability to show as "Available" or "Offline" to each Chat department they are assigned to. This...
- Khajik Khajadourian
- Created November 25, 2020 16:13
- 1 follower
- 0 comments
- 0 votes
Khajik Khajadourian commented, September 23, 2020 19:31
Will shortcodes be allowed some time in the near future?
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- Khajik Khajadourian
- Created September 23, 2020 19:31
- 0 votes
Khajik Khajadourian commented, September 23, 2020 19:29
+1 to this. We are facing issues with texting and short-codes would fix our problem. Is there any ETA on getting this for Zendesk?
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- Khajik Khajadourian
- Created September 23, 2020 19:29
- 0 votes
Khajik Khajadourian commented, September 14, 2020 20:33
Hello, Is there an update on this feature request? We have been getting numerous customers of ours rightfully complaining that the "current queues expected wait time" is not correct and is misleadi...
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- Khajik Khajadourian
- Created September 14, 2020 20:33
- 0 votes
Khajik Khajadourian commented, June 30, 2020 14:51
+1 to this. We need to get tickets generated from posts that are older than a week.
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- Khajik Khajadourian
- Created June 30, 2020 14:51
- 2 votes
Khajik Khajadourian commented, May 13, 2020 19:35
+1 to this
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- Khajik Khajadourian
- Created May 13, 2020 19:35
- 0 votes
Khajik Khajadourian commented, May 13, 2020 19:33
Can we please separate the Channels "Web" and "Web Widget" in Explore? It will make reporting much easier.
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- Khajik Khajadourian
- Created May 13, 2020 19:33
- 2 votes
Khajik Khajadourian created a post, March 21, 2019 19:42
New Metric - Agent's Status Activity
1. Community
2. Feedback on Explore
It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this d...
- Khajik Khajadourian
- Edited March 09, 2020 17:41
- 4 followers
- 2 comments
- 6 votes
Khajik Khajadourian created a post, March 15, 2019 17:34
Phrases from time filter on dashboard are being cut off
1. Community
2. Feedback on Explore
It seems that when going to the time filter for my dashboards, the phrases on the right are cut off. Hovering over the phrases does not populate the entire word, so it is nearly impossible to guess...
- Khajik Khajadourian
- Created March 15, 2019 17:34
- 4 followers
- 3 comments
- 3 votes
Khajik Khajadourian commented, March 15, 2019 17:30
This is a must need fix.
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- Khajik Khajadourian
- Created March 15, 2019 17:30
- 0 votes