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Silvia Puga

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Activity overview

Latest activity by Silvia Puga
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    Silvia Puga commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I un-merge tickets?

    Have you advanced to develop the option to undo merge on tickets? As others we have the same problem when clients are different.   Thanks!

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    Silvia Puga created a post,

    Export dashboard

    1. Community
    2. Explore Q&A

    I have created a dashboard composed of several queries and at the time I want to export it, it exports every query in a excel file separately and not all in one unique file.   Due to this, I have t...

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    Silvia Puga commented,

    1. Explore
    2. ...
    3. Building queries
    4. Working with queries

    Hi,   Is there any way to export the whole dashboard in one unique file? 'Cause when I click on export the pannel I created it exports one file per query, and I want all queries in one unique file....

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    Silvia Puga commented,

    1. Explore
    2. ...
    3. Viewing and using dashboards
    4. Overview of the Zendesk Talk dashboard

    Hi,   The metric Total Calls and Inbound calls takes into consideration the abandoned calls in qeue and on-hold? How can I calculate the total calls without taking into consideration the abandoned ...

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