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Silvia Puga

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Latest activity by Silvia Puga
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    Silvia Puga commented,

    Have you advanced to develop the option to undo merge on tickets? As others we have the same problem when clients are different.   Thanks!

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    Silvia Puga created a post,

    Export dashboard

    I have created a dashboard composed of several queries and at the time I want to export it, it exports every query in a excel file separately and not all in one unique file.   Due to this, I have t...

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    Silvia Puga commented,

    Hi,   Is there any way to export the whole dashboard in one unique file? 'Cause when I click on export the pannel I created it exports one file per query, and I want all queries in one unique file....

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    Silvia Puga commented,

    Hi,   The metric Total Calls and Inbound calls takes into consideration the abandoned calls in qeue and on-hold? How can I calculate the total calls without taking into consideration the abandoned ...