Asaf Max
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Activity overview
Latest activity by Asaf Max-
Asaf Max commented,
Root cause for my issue is that the end user trying to close the ticket was not the requestor. See this article: Mark organization requests as solved provided by ZD support. As mentioned there: No...
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Asaf Max commented,
Hello Stassa Miller. This was one of the first things I checked after the required conditions provided by the ZD community manager in this thread. The strange thing for my instance is that the bu...
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Asaf Max commented,
Well Nicole, either you are only using canned responses or did not read my comment thoroughly. so I am adding it again below and putting the relevant information in bold. ----- Same issue here. ...
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Asaf Max commented,
Same issue here. Ticket type is incident, assignee has an agent assigned, the last comment added was by an agent (though I don't this this is or should be a requirement), the code is in the live ...