Asaf Max
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Last activity
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Activity overview
Latest activity by Asaf Max-
Asaf Max commented,
Jonathan Walder I would suggest going the same route I did and emailing ZD support directly. support@zendesk.com Just a suggestion, do with it as you will.
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Asaf Max commented,
Jonathan Walder See my comment above. It is likely that you are not the requester on the ticket. Under the ticket title you will see the date the ticket was opened, the requester account and emai...
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Asaf Max commented,
Root cause for my issue is that the end user trying to close the ticket was not the requestor. See this article: Mark organization requests as solved provided by ZD support. As mentioned there: No...
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Asaf Max commented,
Hello Stassa Miller. This was one of the first things I checked after the required conditions provided by the ZD community manager in this thread. The strange thing for my instance is that the bu...
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Asaf Max commented,
Well Nicole, either you are only using canned responses or did not read my comment thoroughly. so I am adding it again below and putting the relevant information in bold. ----- Same issue here. ...
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Asaf Max commented,
Same issue here. Ticket type is incident, assignee has an agent assigned, the last comment added was by an agent (though I don't this this is or should be a requirement), the code is in the live ...