Chad Hensley
- Total activity 12
- Last activity
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Activity overview
Latest activity by Chad Hensley-
Chad Hensley commented,
Hi Madison, Unfortunately, that was not what I was told when we were evaluating Zendesk. We were told that multi-brand is what Zendesk was using internally for departments, that way employees cou...
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Chad Hensley commented,
Hello. Just curious how Zendesk operates Zendesk internally? The whole thing is built for external end users only. We were sold on using it internally, but there are so many flaws, like this one...
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Chad Hensley commented,
Can someone from Zendesk tell us the use case for not showing forms for agents? As a developer, I can't imagine this is difficult to fix. I assume the guide checks for role and if it isn't end us...
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Chad Hensley commented,
Internal department needs for us. We are using Zendesk internally, so many times are agents are also end-users. I.e. Accounting has a form that a Technology staff member needs to fill out. Because...
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Chad Hensley commented,
Another vote to have Zendesk natively support this feature.
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Chad Hensley commented,
It seems that the main functionality that most are looking for is the ability to reply to a requester - who has submitted a request via email or submitted through a default form - and request that ...