Matthieu FRYS
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Activity overview
Latest activity by Matthieu FRYS-
Matthieu FRYS commented,
Toby Sterrett Here is the issue we encountered everyday. We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care. And often, the sales rep wants to t...
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Matthieu FRYS commented,
Can you integrate something on side conversation also for : - when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket. Thank you
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Matthieu FRYS created a post,
Transfered Mail on Side conversation
Hi community, We are experiencing a big issue and limit with side conversation : - An agent create a side conversation to a sales rep to send a customer request. - The sales rep get the message ...
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Matthieu FRYS created a post,
[Trigger] Conversation Annexe, détecter le transfert à une autre adresse du support.
Bonjour à tous, Voici notre problèmatique : - Nos agents créés des side conversation vers un AC (Assistant Commercial) qui n'est pas dans Zendesk pour lui faire une demande spécifique (venant d'...
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Matthieu FRYS commented,
I'm totally agree. To not be able to act on the ticket when it is closed. OK. But why can't we use as a condition ? it's available on the trigger settings. I think it is important to be capable of ...
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Matthieu FRYS commented,
Bonjour, Cette fonctionnalité est très utile, mais nos conseillers aimerait pouvoir reprendre tout ou partie d'une conversation annexe pour l'utiliser en réponse au ticket, comment peut on faire...