Sana Stephens
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Total activity33
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Last activity
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Activity overview
Latest activity by Sana Stephens-
Sana Stephens commented,
Hi Susan, Thank you for your comment. We also have a Severity custom field 1 - 4 but since we can't link it directly to the SLA, we linked it to the 4 priority options all in 1 SLA. I thought of d...
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Sana Stephens created a post,
Enhance SLA so can use custom field and not the system priority field to trigger SLA
We implemented SLAs this week and limiting the functionality to only work with the Priority fields has already caused problems because the Priority Field is reflected in the public email out to the...
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Sana Stephens commented,
Simon and Kiran, The first time I activated the app and enabled all the events in Sunshine, I didn't see anything either. It turned out the wrong app was added to my instance and they turned on a ...
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Sana Stephens commented,
Since the Sunshine Event App is still in Beta, can Zendesk extend access to the Pathfinder app for a couple of more months while the bugs/features are fine tuned this app?
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Sana Stephens commented,
We've been using the Event Guide app for a few weeks and have some additional feedback: 1. Is there a way to decrease the size of the App? Right now it takes up a lot of real estate regardless of ...
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Sana Stephens commented,
How do I create this in Explore?
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Sana Stephens commented,
Initial Feedback on the new Sunshine Event Tracking App: Missing Date/Timestamp: This was very helpful in Pathfinder and we'd like to see it added to the Sunshine app. See images below Missing S...
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Sana Stephens created a post,
Side Conversation New Message Alert
I've asked our agents using Side Conversations for the last 6 months to provide feedback on improvements and a big one was the ability to get alerts that the Side Conversation has been updated. Nee...