Kevin
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Activity overview
Latest activity by Kevin-
Kevin commented,
Fair enough, thank you Brett. (also unsure why I was calling you Chris. My apologies)
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Kevin commented,
thanks for leaving this open. I will look forward to see if there are other replies with solutions, or even ways to pull this up in Explore. I'll probably also submit on the "Support Product Feedba...
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Kevin commented,
Hey Chris Without being too much of a pain, can you tell me why incident is defined in the way quoted in this article, and other Zendesk articles, if the intended use-case is that incident can eith...
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Kevin commented,
Hi Chris Thanks for the answer. The reason it does not make sense to me is - using the example you gave - wouldn't someone not being able to login to their account be a "problem?" I was under the i...
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Kevin created a post,
Incidents Linked or Not Linked
I'd like a view to see all incidents that are NOT linked to a problem. Is there a way to do this? OR, is there a way to make an incident type require it be linked to a problem? (If there is a way t...
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Kevin commented,
Hello I have a question based on the text in this article that I quoted below. Why is it not required to select a problem when selecting the ticket type as "incident"? I ask this because if a teamm...
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Kevin commented,
+1 to Francesco's suggestion. Is there anything like this yet? ------------------------------------------------------------------------------------------------------------------------------------...
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Kevin commented,
Hello, Is there any plan to add a column for this in zendesk views, or a simpler workaround than a google apps script integration? Don't get me wrong, many many thanks to Justin, who has spent a lo...
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Kevin commented,
I'd also like to know if Zendesk has a recommended workaround? re: the issue raised by Ritz Kukreja, Fabio, Human-ISM Sysadmins, Matt Savage, and Brad Marshall -- Next Reply when status is Pendin...
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Kevin commented,
Another question I have is why conditions cannot be based off ticket status. I read the text quoted below, but I do not understand what "those pieces of information are already built into the SLA p...