Kevin
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Activity overview
Latest activity by Kevin-
Kevin commented,
Graeme Carmichael To tag the second comment you say you would have the condition "Tags > Contains None of the Following > First_Chase_By_Customer." It seems to me that if you wanted to ensure this...
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Kevin commented,
I'd also like to know if Zendesk has a recommended workaround? re: the issue raised by Ritz Kukreja, Fabio, Human-ISM Sysadmins, Matt Savage, and Brad Marshall -- Next Reply when status is Pendin...
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Kevin commented,
Another question I have is why conditions cannot be based off ticket status. I read the text quoted below, but I do not understand what "those pieces of information are already built into the SLA p...
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Kevin commented,
I am trying to determine if I can use Next Reply metric in the same policy as either Periodic or Pausable Update. I believe my question is: When the Next Reply Metric is satisfied with an agent res...
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Kevin commented,
I just want to confirm that light agents can see internal comments, is that correct? If that is correct, can someone help me figure out the additional cost of light agents for my company account?
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Kevin commented,
Is it possible to add end-users as followers so they can see internal notes? I ask because our company only has 32 agents and some employees outside of that number are cc'ed but cannot see internal...
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Kevin commented,
Is it possible through other means? I'd be interested to learn more
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Kevin created a post,
Emailing Groups
I want to use a trigger to email a group when an action is made without emailing the current user in that group who is performing the action
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Kevin commented,
sweet. Thanks!
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Kevin commented,
Has this changed as of April 2019? I would greatly like to customize the incidents table view