Kevin

Total activity 10
Last activity July 22, 2019 18:00
Member since April 02, 2019 12:13

Following 0 users
Followed by 0 users
Votes 0
Subscriptions 4

Activity overview

Latest activity by Kevin

Kevin commented, July 22, 2019 18:00
I just want to confirm that light agents can see internal comments, is that correct? If that is correct, can someone help me figure out the additional cost of light agents for my company account?
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- Kevin
- Created July 22, 2019 18:00
- 0 votes
Kevin commented, July 22, 2019 17:57
Is it possible to add end-users as followers so they can see internal notes? I ask because our company only has 32 agents and some employees outside of that number are cc'ed but cannot see internal...
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- Kevin
- Created July 22, 2019 17:57
- 0 votes
Kevin commented, July 17, 2019 15:45
Is it possible through other means? I'd be interested to learn more
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- Kevin
- Created July 17, 2019 15:45
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Kevin created a post, July 11, 2019 20:41
Emailing Groups
1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
I want to use a trigger to email a group when an action is made without emailing the current user in that group who is performing the action
- Kevin
- Created July 11, 2019 20:41
- 2 followers
- 3 comments
- 0 votes
Kevin commented, April 10, 2019 22:37
sweet. Thanks!
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- Kevin
- Created April 10, 2019 22:37
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Kevin commented, April 02, 2019 12:13
Has this changed as of April 2019? I would greatly like to customize the incidents table view
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- Kevin
- Created April 02, 2019 12:13
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