Kevin
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Latest activity by Kevin-
Kevin commented,
Fair enough, thank you Brett. (also unsure why I was calling you Chris. My apologies)
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Kevin commented,
thanks for leaving this open. I will look forward to see if there are other replies with solutions, or even ways to pull this up in Explore. I'll probably also submit on the "Support Product Feedba...
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Kevin commented,
Hey Chris Without being too much of a pain, can you tell me why incident is defined in the way quoted in this article, and other Zendesk articles, if the intended use-case is that incident can eith...
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Kevin commented,
Hi Chris Thanks for the answer. The reason it does not make sense to me is - using the example you gave - wouldn't someone not being able to login to their account be a "problem?" I was under the i...
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Kevin created a post,
Incidents Linked or Not Linked
I'd like a view to see all incidents that are NOT linked to a problem. Is there a way to do this? OR, is there a way to make an incident type require it be linked to a problem? (If there is a way t...
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Kevin commented,
Hello I have a question based on the text in this article that I quoted below. Why is it not required to select a problem when selecting the ticket type as "incident"? I ask this because if a teamm...
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Kevin commented,
+1 to Francesco's suggestion. Is there anything like this yet? ------------------------------------------------------------------------------------------------------------------------------------...
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Kevin commented,
Hello, Is there any plan to add a column for this in zendesk views, or a simpler workaround than a google apps script integration? Don't get me wrong, many many thanks to Justin, who has spent a lo...
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Kevin commented,
Graeme Carmichael sorry for the late reply. > ok good to know I was not going crazy and that was a typo! > I see, so checking first gives a better view of how often the trigger is used. So in func...
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Kevin commented,
Graeme Carmichael To tag the second comment you say you would have the condition "Tags > Contains None of the Following > First_Chase_By_Customer." It seems to me that if you wanted to ensure this...