Aneta Michałkowicz

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Latest activity by Aneta Michałkowicz
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    Aneta Michałkowicz created a post,

    reporting closing channel

    How to build a report to be able to see an opening channel and closing channel for a ticket?  E.g. customer might contact us on chat - but s/he might request a call back while chatting with us. The...

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    Aneta Michałkowicz created a post,

    Add Guide Managers activities to Audit Log

    What is the problem? If you have a group of people managing Guide, and a formal acceptance path, you have to manually register their activity outside of Zendesk. But still you would not have fu...