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Elise Doherty

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Activity overview

Latest activity by Elise Doherty
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    Elise Doherty commented,

    Hi! If I enable the function but disable the trigger, am I able to use the CSAT placeholders in other triggers without generating a dedicated email? Thank you in advance!

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    Elise Doherty commented,

    Hi! Do I understand from the last section that you could simply add the option to rate in the email informing customers that their ticket was solved instead of as a separate ticket? Thank you in ad...

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    Elise Doherty commented,

    Hi Nicole,   Is there any reason why this feature is not being considered at this time? Understanding ZenDesk's reasoning when users are identifying a clear need for it would help us swallow the pi...

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    Elise Doherty created a post,

    Make articles available in browse but not search

    A lot of us are publishing product releases through our help centers, and wish for these not to appear in the search results. Yet, they should still be accessible via browsing our a direct URL, and...

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    Elise Doherty commented,

    I'm very surprised there is no solution to download more than 100 results as csv. What is the reason why this would be limited? If there were options to filter custom fields(or even other default f...

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    Elise Doherty commented,

    Hi, Thanks for raising this. I am also very surprised to see you cannot email a single query. This is a basic feature of Insights that will be very much missed. A dashboard simply isn't doing the j...

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    Elise Doherty commented,

    I do think it is worrying that the migration out of Insights/GoodData is starting before the Explore tool is actually usable. We have 100s of reports to re-create but I can't imagine starting befor...

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    Elise Doherty commented,

    Hi,  I'm trying to create a report with average time between ticket creation and a field being updated to a specific option (it's a drop down). I see in previous screenshots and comments that I sho...

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    Elise Doherty commented,

    Hi,   If you have access to both Insights and Explore (like we do), is there any reason why we should choose one over the other? Some functionalities that may be more developed on one or the other?...