Laura Mercuro
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Recent activity by Laura Mercuro-
Thanks for your response Emelie! Unfortunately, we are using all the correct fields that are supported. And more importantly some of the accounts in Zendesk are getting the data from SFDC through t...
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We completed the integration and configured the sync yesterday. We are matching based on Zendesk "Organization Name" and a Custom field in SFDC "Zendesk Account Name". We then mapped several fields...
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Hello, We just setup the integration. Seems to be working ok except one SFDC field is not coming over. It is a picklist field in SFDC called Type and we have a text field in Zendesk that we have ...
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Perfect! Thank you Taylor!
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Let me know what else you need. Thanks
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I have created a KPI query for the Count of Unreplied Unsolved Tickets. So it is simply a number I see as a result. I also setup the drillthrough attributes I wish to see on drillthough. However, u...