Amie B

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-07-24

Hi ZD Team, None of the screenshots for the AnswerBot/Flow Builder section of this article are displaying correctly.  Would you please be able to update these so we can check out them out. :) Best...

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• Amie B
• Created July 26, 2021 03:07
• 1 vote

1. Community
2. Support Q&A
3. Sorting tickets by custom date field when using API

Hi Liam, It doesn't look like you're able to sort via a custom field as it's not a parameter listed in the Search API Maybe you could still pull the tickets via the API, even though they are not i...

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• Amie B
• Created July 24, 2021 14:11
• 1 vote

1. Community
2. Chat Q&A
3. Zendesk Agentless Bot

Hi Vinay, You should look at utilizing Flow Builder inside Zendesk to build an automated chat bot solution. You can check the details out here. https://support.zendesk.com/hc/en-us/articles/3600555...

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• Amie B
• Created July 24, 2021 14:04
• 0 votes

1. Community
2. Support Q&A
3. Using Zendesk to inform users of releases?

Hi Joseph, Zendesk actually does this very thing you're looking to achieve here themselves by using their Guide (help centre) platform. You can check it out here: https://support.zendesk.com/hc/en-...

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• Amie B
• Created July 23, 2021 00:41
• 0 votes

1. Chat
2. ...
3. Social messaging
4. Enabling and using Instagram Direct

Hey Bryce Wilson, The Zendesk Instagram integration is reliant upon Facebook's rollout of their Messenger API. I just took a look at the latest update on this link here and it looks like FB hope to...

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• Amie B
• Created July 21, 2021 04:28
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing changes to the Zendesk customer support experience

What happens in the event where the Zendesk support platform is not available because Zendesk is down. It makes live chatting for help a little impossible.  Zendesk was inaccessible yesterday acros...

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• Amie B
• Created July 21, 2021 01:43
• 0 votes

1. Community
2. Feedback on Support
3. Signature formatting and Side Conversations

Hi Toby, Thanks for providing us with some insight into this. Regarding the workaround, when you say disable signatures, do you mean you will disable signatures on side conversations only and not o...

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• Amie B
• Created July 20, 2021 01:31
• 1 vote

1. Zendesk updates
2. Announcements
3. Coming Soon: Improved drill-in functionality in Explore

Walter Bellante That's VERY disappointing. That was the 1 thing 100% of my clients ask for. We were all very excited but now this is such a letdown.  How long until clickable links are available? I...

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• Amie B
• Created July 18, 2021 11:15
• 4 votes

1. Community
2. Feedback on Explore
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?

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• Amie B
• Created July 13, 2021 02:09
• 1 vote