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Amie B

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    327
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Activity overview

Latest activity by Amie B
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    Amie B created a post,

    Bulk update ticket form brands

    1. Community
    2. Feedback on Support

    Hey Team, It would be really handy if we could get some better ticket form management. Right now I have to click into every single ticket form individually to align it to a brand, or re-align over ...

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    • 1 vote
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    Amie B commented,

    1. Community
    2. Feedback on Support
    3. Need help, where is the support?!?!

    Hi Lisa, Have you attempted to live chat with Zendesk from within your account for some help yet?  Here's the steps on how to do it if you're unsure: How do I live chat with Zendesk Support for hel...

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    Amie B commented,

    1. Community
    2. Feedback on Chat
    3. Customer name in incoming chat

    Hey Eric, If you haven't already turned this feature on, I recommend for you to enable the Pre-Chat form for Chat. It will force the customer to input their name and a question prior to being able ...

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    Amie B commented,

    1. Community
    2. Support Q&A
    3. Public replies not being received by clients

    Hey Petrina, If an end-user isn't receiving the ticket email notifications it generally have something to do with the triggers on your Zendesk.  It would be best to make sure the correct triggers f...

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    Amie B commented,

    1. Community
    2. Guide Q&A
    3. Updating ticket form description field with text

    Hey Everyone -  Just to confirm, the code in Joe's last reply above me here needs to go into the script.js page. I generally put it towards the top just before the social media JS.  Best, Amie

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    Amie B commented,

    1. Community
    2. Guide Q&A
    3. Submit a Request - no input fields showing

    Hey Chris, Have you actually built out the ticket fields for your form? Might be best to make sure that the fields are not set to all be agent-only fields. If they are agent only fields then those ...

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    Amie B commented,

    1. Community
    2. Guide Q&A
    3. Updating ticket form description field with text

    Hey Joe, You can try this code below. document head: <script src="https://code.jquery.com/jquery-3.5.1.min.js" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous...

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    Amie B commented,

    1. Community
    2. Support Q&A
    3. Hide Subject and Description System Fields

    Hey everyone,  I forgot to add the crucial bit to make this work since the HC theme has been updated within the last 12months around jQuery.  We need to add this script to the document head page in...

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    Amie B commented,

    1. Community
    2. Guide Q&A
    3. Guide and Help Center pages do not exist

    Heya,  If Support haven't replied back to you on your ticket yet, can you try activating the helpcentre this way: Admin > Channels > Web Widget > Open the web widget and under Help Centre at the bo...

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    Amie B commented,

    1. Community
    2. Guide Q&A
    3. Custom Google Font not showing

    Hey Lea, There's a piece of HTML from the Google Font's page you need to embed in the header page on the HC theme. I've highlighted what I'm referring to in the screenshot below for you. Whether yo...

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