Amie B

1. Community
2. Support Q&A
3. End Users 'My Activity' View

Hey Krista, This is quite a common roadblock you've run into here. Right now as you know there's no way to create custom ticket status' in Zendesk, however, it looks like this is a planned feature ...

• View comment
• Amie B
• Created March 01, 2021 23:38
• 0 votes

1. Community
2. Feedback on Chat
3. Customer name in incoming chat

Hey Eric, If you haven't already turned this feature on, I recommend for you to enable the Pre-Chat form for Chat. It will force the customer to input their name and a question prior to being able ...

• View comment
• Amie B
• Created February 15, 2021 01:24
• 0 votes

1. Community
2. Support Q&A
3. Public replies not being received by clients

Hey Petrina, If an end-user isn't receiving the ticket email notifications it generally have something to do with the triggers on your Zendesk.  It would be best to make sure the correct triggers f...

• View comment
• Amie B
• Created February 03, 2021 02:39
• 0 votes

1. Community
2. Guide Q&A
3. Updating ticket form description field with text

Hey Everyone -  Just to confirm, the code in Joe's last reply above me here needs to go into the script.js page. I generally put it towards the top just before the social media JS.  Best, Amie

• View comment
• Amie B
• Created February 03, 2021 02:24
• 0 votes

1. Community
2. Guide Q&A
3. Submit a Request - no input fields showing

Hey Chris, Have you actually built out the ticket fields for your form? Might be best to make sure that the fields are not set to all be agent-only fields. If they are agent only fields then those ...

• View comment
• Amie B
• Created February 03, 2021 02:20
• 0 votes

1. Community
2. Guide Q&A
3. Updating ticket form description field with text

Hey Joe, You can try this code below. document head: <script src="https://code.jquery.com/jquery-3.5.1.min.js" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous...

• View comment
• Amie B
• Edited February 03, 2021 02:24
• 0 votes

1. Community
2. Support Q&A
3. Hide Subject and Description System Fields

Hey everyone,  I forgot to add the crucial bit to make this work since the HC theme has been updated within the last 12months around jQuery.  We need to add this script to the document head page in...

• View comment
• Amie B
• Created February 01, 2021 05:44
• 0 votes

1. Community
2. Guide Q&A
3. Guide and Help Center pages do not exist

Heya,  If Support haven't replied back to you on your ticket yet, can you try activating the helpcentre this way: Admin > Channels > Web Widget > Open the web widget and under Help Centre at the bo...

• View comment
• Amie B
• Created January 23, 2021 04:02
• 0 votes

1. Community
2. Guide Q&A
3. Custom Google Font not showing

Hey Lea, There's a piece of HTML from the Google Font's page you need to embed in the header page on the HC theme. I've highlighted what I'm referring to in the screenshot below for you. Whether yo...

• View comment
• Amie B
• Created January 23, 2021 04:00
• 0 votes