Amie B
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Activity overview
Latest activity by Amie B-
Amie B commented,
Hey Melanie, Dan's idea above is a great one. I had a thought as well, aside from Dan's option, you could just simply create a separate view which displays all the tickets with a particular tag/pri...
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Amie B commented,
I'd like to share a quick tip for this report to make it even better to read. This is how my version of this report looks, showing actual percentages. To achieve the above: 1. You'll need t...
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Amie B created a post,
Align checkbox with text label on form
AnsweredHi There, I was wondering if anyone might know the JS or CSS on how to align a checkbox label with the actual checkbox so it takes up less room on the form? It looks ugly with the checkbox below ...
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Amie B commented,
Hey Greg, Would something like this be the type of report you're after here? Metric: # Tickets solved Attributes: Ticket solved month + Ticket solved Date You could also add a year filter to the da...
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Amie B created a post,
Route chat to Department 2, when department 1 is offline
Hey there, Hoping someone might be able to help me with some javascript code for chat in the web widget. My customer has departments set up and the pre-fill form visible on chat. This is what th...
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Amie B commented,
Hey Trapta, I've been playing around with your code to try and get my own version to work but no luck. I'm just looking for somehting simple here. If request_custom_fields_360026391973 is present...
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Amie B commented,
Does anyone have an example of how you have changed your IVR routing to allow for the call opt out? For example, we have this IVR setup: 1. Support - split 1.Strata and 2. FM strata2. Account Manag...
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Amie B commented,
Hey Team, I'm really struggling to find where this is on our customer's account after receiving an email saying it was activated for us. I can't even get passed step 1. There's no screenshot for it...
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Amie B commented,
Yep that's the one. Thanks Brett! Hope this helps you all along the way. :)
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Amie B commented,
Hey Lee, I see Brett's got you covered but wanted to follow up on one part which you noted on what I referenced in an earlier post. " Since the initial ticket is being created by an Agent, wouldn'...