Amie B
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Total activity341
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Last activity
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Member since
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Following1 user
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Followed by2 users
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Votes4
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Recent activity by Amie B-
Hey There, Have you perhaps looked at using the SweetHawk Tasks and Subtickets app instead? It's great to use for managing projects. When a new child ticket is created off the back of a task, the p...
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Hey Mike, I've got a couple of proserv customers who are looking at using Flow Builder for their needs however they have both come back to me with the same feedback. They both reference the bot w...
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Gorka Cardona-Lauridsen Do you have an update on when this will be released? We are Zendesk Partners and are currently rolling out a large enterprise project here in APAC and this feature is a big ...
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Hey Jose, Perhaps Ingrid misunderstood what you were looking for? I assume the app I've shown you is what you're looking for as that is what I deciphered after reading your original post. I can c...
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Hey Dominik, Sounds like you're looking to implement an automated reminder workflow. Zendesk have a nice article with some recipes on how to set this up with automation here: https://support.zendes...
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Hey Blake, Your screenshots indicate that you don't have the right agent permissions inside Zendesk to do this. You'll need to get an admin to do this as they will be able to access the web widget ...
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Hey Jose, Zendesk already have a Chat app for this. It's available on both iOS and Android. Here's the link to the iOS version: https://apps.apple.com/us/app/zendesk-chat/id549057844 Best, Amie
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Hey Andrew, If you're asking if there's been movement on the possibility of being able to colour code tickets like your original post, then there's been no movement on this as far as I'm aware. As...
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Hey Sherwyn, When the new ticket comes in, is it actually being assigned to the group which the new agent is in? You can check this in the ticket events if it's being assigned. It looks like from t...
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Hey Dana, As you're aware there's no direct Google Cal integration with Zendesk yet. However, there's a cool app in the marketplace which does do this that you could look at utilizing. The Calendar...