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Stuart

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Latest activity by Stuart
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    Stuart commented,

    @Byrce Radick to answer Johann Loibl's question, if there are no agents online or outside business ours, a new callback request ticket is created instantly. 

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    Stuart commented,

    @ John Cox Once the customer enters into a queue, they can press 2 anytime and it will start the callback flow. If you have the IVR set up, you can approach it in a couple ways.  1. The group greet...

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    Stuart commented,

    We currently use zendesk chat but would like Facebook chat to be channel however this isn't possible therefore we looked into Zendesk message. We used to use the Zendesk Chat app that would appear ...