Avatar

Andrew

  • Total activity 21
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 7
  • Subscriptions 4

Activity overview

Latest activity by Andrew
  • Avatar

    Andrew commented,

    Right, that would be great to have for us too we just have to work out the cost of the Team plan :) Anyway thank you, appreciated the quick responses here.

  • Avatar

    Andrew commented,

    Hello Amie, Thank you. Looks like groups are only available under the Team plan and up so Essential doesn't have this. Is there any other option or "workaround" to be able to unassign a ticket from...

  • Avatar

    Andrew commented,

    Hi Andrew and Amie,   So basically what I want is that there is a new ticket coming in, an agent grabs it but he replies with just some general reply and then we want to unassign the ticket so any ...

  • Avatar

    Andrew created a post,

    Unassign open tickets

    Answered

    How can we unassign an opened ticket (which was previously new) without closing it first or using a trigger? Thanks

  • Avatar

    Andrew commented,

    thats too bad, thanks though!

  • Avatar

    Andrew created a post,

    Ticket timers - reopen at a later time

    Is there an option to schedule a ticket to re-open at a specific time? Like set notes and follow up with the clients 3 weeks from now etc... If yes is it something available under the Essential pla...

  • Avatar

    Andrew commented,

    Wonderful, thank you.

  • Avatar

    Andrew commented,

    Hi Ramin, As I said I'm on the Lite plan where Triggers are not available (see screenshot).

  • Avatar

    Andrew created a post,

    Pre-chat form bypassed

    Answered

    Account: emergencysupport.zendesk.com Website: emergencysupport.us Hello,   We are having issues with our live chats not including the visitors name and email address which supposed to be mandatory...

  • Avatar

    Andrew created a post,

    Live chat agent activity

    Answered

    Is it possible to see when an agent logged into live chat, when did he logged out or was idle? (on the lite plan)   Additionally if we only have 1 agent seat assigned to an agent is it possible for...