Scott Franke
- Total activity 21
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Activity overview
Latest activity by Scott Franke-
Scott Franke commented,
Emmaleigh already posed this question sort of but I'd like to get some clarification. With the introduction of CCs and Followers, there is an Add Follower action for macros. This replaced Add CC si...
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Scott Franke commented,
I am wondering if the permissions to view archived articles has changed anytime recently? We have some agents who said they used to be able to see archived articles but no longer can. From what I c...
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Scott Franke commented,
Hi Nicole - Yeah, that is sort of the problem. Not only did the updates not save, there is no record of them even happening in that list of revisions. For all intent and purposes, it looks like it...
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Scott Franke created a post,
Article update missing
I have received a very strange report from one of our agents that he updated a Knowledge Base article yesterday and this morning his updates are gone. He assured me that it saved because another ag...
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Scott Franke commented,
The article mentions that legacy CCs on existing ticket are automatically moved to followers if agent or light agent. My question is what happens to legacy CCs if followers is not enabled during th...
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Scott Franke commented,
I'm curious how this new functionality handles removal of ticket fields from a form or field options from ticket fields, especially when those are used in a condition. The CFA had some issues with ...
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Scott Franke commented,
Thank you, Devan. That did the trick. I was prefixing the API token with 'token:' in the password field but adding it to the end of the user makes more sense. Cheers!
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Scott Franke commented,
Is it possible to use an API token for authentication in the HTTP Target? I've tried with an existing token we use for other API calls but I'm receiving a 401 HTTP response code for Unauthorized. H...