Andy Merrick
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Total activity16
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Last activity
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Activity overview
Latest activity by Andy Merrick-
Andy Merrick commented,
Hi Rohit, Looks great! You can also review the ticket events to check to see that the trigger has fired, but what you have set-up should do the trick.
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Andy Merrick created an article,
Do internal notes from side conversations count towards an agent's internal comments in Explore?
Question Do the internal notes that are added in tickets through side conversations count towards an agent's internal comments when reporting in Zendesk Explore? Answer No. A side conversation is c...
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Andy Merrick created an article,
Why do I see tickets with the requester set to Unknown (Answer Bot)?
Question Why do I see tickets with Unknown (Answer Bot) as the requester? Answer Tickets with Unknown (Answer Bot) as the requester are created when an end user's question was answered by an arti...
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Andy Merrick commented,
Hi Wolf, I'm going to go ahead and take this one into a ticket so that I can grab a bit more detail from you. That way I can check out what's possible here for you and see why things aren't matchin...
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Andy Merrick commented,
Hi Ayal! Adding attributes into the Explosions panel will break your report out into individual charts. You can then use the result manipulation functionality to sort the results in each chart, but...
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Andy Merrick commented,
Hi Dru, Apologies for the delay! I followed this up with our Guide team for you. The flash_digest parameter is used when switching between SSL and non-SSL content. This can take effect during an SS...