Chris
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes0
-
Subscriptions4
Activity overview
Latest activity by Chris-
Chris commented,
Is it possible to link specific Closing Codes to show only for specific Topics? Currently, all of the closing codes available for all Topics and this can get very messy.
-
Chris commented,
It seems to me that there are a lot of paying customers here that need to calculate First Reply Time on something other than a Public comment from an End User - those creating tickets on behalf of ...
-
Chris commented,
What are the other options for adding/emailing multiple people at once without manually adding each individual?
-
Chris commented,
Hi - How can we set up Service Level Agreements on tickets based on ticket creation time as opposed to first public end user time? Our tickets are created via an API/integration with our own site -...
-
Chris commented,
Hi Brett & HDM, Thanks for the response. Unfortunately the Bulk feature isn't really an option as I cannot create a view to filter for only the tickets I need to edit at this time since they do...
-
Chris commented,
Can this also work for updating existing tickets? If I have a list of Zendesk tickets, can I do an upload to edit/update them? To add an additional tag without creating new tickets or changing anyt...