Chris
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Activity overview
Latest activity by Chris-
Chris commented,
Hi - How can we set up Service Level Agreements on tickets based on ticket creation time as opposed to first public end user time? Our tickets are created via an API/integration with our own site -...
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Chris commented,
Hi Brett & HDM, Thanks for the response. Unfortunately the Bulk feature isn't really an option as I cannot create a view to filter for only the tickets I need to edit at this time since they do...
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Chris commented,
Can this also work for updating existing tickets? If I have a list of Zendesk tickets, can I do an upload to edit/update them? To add an additional tag without creating new tickets or changing anyt...