Stefan Jonsson
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Activity overview
Latest activity by Stefan Jonsson-
Stefan Jonsson commented,
Brett - Community Manager Thanks for getting back to me. Since I would like to know before recovering, your first suggestions wouldn't work. But yes, we do have email forwarding, so I should be ab...
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Stefan Jonsson commented,
Dear Zendesk, Is there a way to see the original email being sent?We have a case where I want to figure out all recipients of an email sent to our support. When I click on the suspended ticket I ca...
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Stefan Jonsson commented,
@Anika - thanks for your clarification. I tried to upvote your answer using the arrows but got a strange behavior with the up arrow giving negative values... so I thought it was better to thank you...
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Stefan Jonsson commented,
Hi, Trying to understand how the conditions work for Sync Filtering, and especially the syntax for how you write conditions using the operator "in". Could you please elaborate? I want to use it to...
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Stefan Jonsson commented,
Please add examples to this article. And add more related "deep dive" articles on the topics you touch, like how to create awesome conditions.
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Stefan Jonsson commented,
@Devan. Ok, thanks for clarifying. Added my comments to an already existing request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000993288-Comments-by-users-not-explicitly...
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Stefan Jonsson commented,
+1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public. See my comments on this matter here:https://support.zendesk.com/hc/en-us/ar...
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Stefan Jonsson commented,
@Andrew J: We're in a B2B environment and our Zendesk is registered users only. Some of the users we are in frequent contact with. One of these users might ask a question (without including all hi...
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Stefan Jonsson commented,
Hey Zendesk, Regarding the part https://support.zendesk.com/hc/en-us/articles/203661606#topic_d32_mzc_3r "Comments by users not explicitly added to the ticket will be flagged". We've had cases wher...
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Stefan Jonsson commented,
In step 4 of "Creating a new trigger", please add a note to also edit the email subject as well, and not just the body. You're doing it in the example image, but you don't write about it =)