Stefan Jonsson
- Total activity 32
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 12
- Subscriptions 9
Activity overview
Latest activity by Stefan Jonsson-
Stefan Jonsson commented,
Got this reply from Zendesk earlier (slightly edited to remove some account details):"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you wi...
-
Stefan Jonsson commented,
Ricardo (Zendesk couldn't find you when I tried to "@" mention you, But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time?...
-
Stefan Jonsson commented,
Brett - Community ManagerAny updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all.
-
Stefan Jonsson commented,
Brett - Community Manager Thanks for getting back to me. Since I would like to know before recovering, your first suggestions wouldn't work. But yes, we do have email forwarding, so I should be ab...
-
Stefan Jonsson commented,
Dear Zendesk, Is there a way to see the original email being sent?We have a case where I want to figure out all recipients of an email sent to our support. When I click on the suspended ticket I ca...
-
Stefan Jonsson commented,
Please add examples to this article. And add more related "deep dive" articles on the topics you touch, like how to create awesome conditions.
-
Stefan Jonsson commented,
@Devan. Ok, thanks for clarifying. Added my comments to an already existing request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000993288-Comments-by-users-not-explicitly...
-
Stefan Jonsson commented,
+1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public. See my comments on this matter here:https://support.zendesk.com/hc/en-us/ar...
-
Stefan Jonsson commented,
@Andrew J: We're in a B2B environment and our Zendesk is registered users only. Some of the users we are in frequent contact with. One of these users might ask a question (without including all hi...
-
Stefan Jonsson commented,
Hey Zendesk, Regarding the part https://support.zendesk.com/hc/en-us/articles/203661606#topic_d32_mzc_3r "Comments by users not explicitly added to the ticket will be flagged". We've had cases wher...