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Stefan Jonsson

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Activity overview

Latest activity by Stefan Jonsson
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    Stefan Jonsson created a post,

    Add custom reminders to tickets

    Answered

    I have tried to find a way for an agent to add a custom reminder on a ticket. Let's say I have a ticket that I want to follow up in, say, 2 hours or perhaps at 1 pm tomorrow. I would like to have a...

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    Stefan Jonsson commented,

    Got this reply from Zendesk earlier (slightly edited to remove some account details):"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you wi...

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    Stefan Jonsson commented,

    Ricardo (Zendesk couldn't find you when I tried to "@" mention you, But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time?...

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    Stefan Jonsson commented,

    Brett BowserAny updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all. 

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    Stefan Jonsson commented,

    Brett Bowser Thanks for getting back to me. Since I would like to know before recovering, your first suggestions wouldn't work.  But yes, we do have email forwarding, so I should be able to access ...

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    Stefan Jonsson commented,

    Dear Zendesk, Is there a way to see the original email being sent?We have a case where I want to figure out all recipients of an email sent to our support. When I click on the suspended ticket I ca...

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    Stefan Jonsson commented,

    Please add examples to this article. And add more related "deep dive" articles on the topics you touch, like how to create awesome conditions.  

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    Stefan Jonsson commented,

    @Devan. Ok, thanks for clarifying. Added my comments to an already existing request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000993288-Comments-by-users-not-explicitly...

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    Stefan Jonsson commented,

    +1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public. See my comments on this matter here:https://support.zendesk.com/hc/en-us/ar...

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    Stefan Jonsson commented,

    @Andrew J: We're in a B2B environment and our Zendesk is registered users only. Some of the users we are in frequent contact with.  One of these users might ask a question (without including all hi...