Stefan Jonsson
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Activity overview
Latest activity by Stefan Jonsson-
Stefan Jonsson created a post,
Add custom reminders to tickets
AnsweredI have tried to find a way for an agent to add a custom reminder on a ticket. Let's say I have a ticket that I want to follow up in, say, 2 hours or perhaps at 1 pm tomorrow. I would like to have a...
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Stefan Jonsson commented,
Got this reply from Zendesk earlier (slightly edited to remove some account details):"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you wi...
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Stefan Jonsson commented,
Ricardo (Zendesk couldn't find you when I tried to "@" mention you, But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time?...
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Stefan Jonsson commented,
Brett - Community ManagerAny updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all.
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Stefan Jonsson commented,
Brett - Community Manager Thanks for getting back to me. Since I would like to know before recovering, your first suggestions wouldn't work. But yes, we do have email forwarding, so I should be ab...
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Stefan Jonsson commented,
Dear Zendesk, Is there a way to see the original email being sent?We have a case where I want to figure out all recipients of an email sent to our support. When I click on the suspended ticket I ca...
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Stefan Jonsson commented,
Please add examples to this article. And add more related "deep dive" articles on the topics you touch, like how to create awesome conditions.
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Stefan Jonsson commented,
@Devan. Ok, thanks for clarifying. Added my comments to an already existing request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000993288-Comments-by-users-not-explicitly...
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Stefan Jonsson commented,
+1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public. See my comments on this matter here:https://support.zendesk.com/hc/en-us/ar...
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Stefan Jonsson commented,
@Andrew J: We're in a B2B environment and our Zendesk is registered users only. Some of the users we are in frequent contact with. One of these users might ask a question (without including all hi...