Gentry Geissler
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Activity overview
Latest activity by Gentry Geissler-
Gentry Geissler commented,
Hi Ted, Thanks for writing in! You should be able to use our standard # Users metric to use in the calculation. Can you try using that to see if the score comes out more believable? I hope that helps!
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Gentry Geissler commented,
Hi John, Thanks for your question! Unfortunately, at this time there is no way to import sources for Explore. There may be a feature like that in the future, but I don't have any specifics about w...
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Gentry Geissler commented,
Hi all! I checked with a couple of those on our Product team and they've stated they have attachment control on the roadmap for development. However, it's not something that I can give an exact ET...
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Gentry Geissler commented,
Hi Alexandre, Thanks for posting on our community! If you want to set up a time filter in the dashboard from a query filter using Update - Date, the one you want to check is called Ticket Updates T...
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Gentry Geissler commented,
Hi Efrat, Welcome to the Zendesk Community! There's a few ways you can go about this, and which one you go with will depend on your workflow. At this time there is unfortunately not an easy way to ...
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Gentry Geissler commented,
Hi Chen, Thanks for your question! Can you clarify you were looking for a query that showed both AVG and MED tickets created per hour? If so I made a metric using Totals Result Manipulations to sho...
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Gentry Geissler commented,
Hi Paul, Thanks for contacting Zendesk! I confirmed with our integrations team that the integration is still supported. It's possible the upgrade simply broke something and running through the setu...
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Gentry Geissler commented,
Hi Fiona, I can confirm, if you are moving to custom datasets you can keep that up. The custom datasets will have the most up-to-date schemas at this time. I recommend renaming the custom datasets ...
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Gentry Geissler commented,
Hi Jason, Thanks for that question! It looks like you'll need to use custom metrics under the Ticket Updates dataset to get that data. Basically, we're looking for the satisfaction field value to c...
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Gentry Geissler commented,
Hi Fabien! Thanks for your question today! It looks like you have an open ticket about this one already, so I will let the advocate know! If you have any further questions, it will be a good idea t...