Gentry Geissler
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Activity overview
Latest activity by Gentry Geissler-
Gentry Geissler commented,
Hi Paul, Thanks for contacting Zendesk! I confirmed with our integrations team that the integration is still supported. It's possible the upgrade simply broke something and running through the setu...
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Gentry Geissler commented,
Hi Fiona, I can confirm, if you are moving to custom datasets you can keep that up. The custom datasets will have the most up-to-date schemas at this time. I recommend renaming the custom datasets ...
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Gentry Geissler commented,
Hi Jason, Thanks for that question! It looks like you'll need to use custom metrics under the Ticket Updates dataset to get that data. Basically, we're looking for the satisfaction field value to c...
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Gentry Geissler commented,
Hi Fabien! Thanks for your question today! It looks like you have an open ticket about this one already, so I will let the advocate know! If you have any further questions, it will be a good idea t...
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Gentry Geissler commented,
Hi Carlos! Thanks for the questions. I'll do my best to explain. Zendesk is working on slowly sunsetting our access to Gooddata. Currently no new users to the Zendesk platform have any Gooddata lic...
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Gentry Geissler commented,
Hi Pedro! Thank you for the feedback on Explore. Unfortunately, at this time the only way to send scheduled reports is to groups. If you want the reports via email, the way to do so is to create a ...
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Gentry Geissler commented,
Hi Uriel, I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time I hope that helps.
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Gentry Geissler commented,
Hi Ed, Thanks for contacting Zendesk. This could potentially work in your company's situation. You'd have to make sure you have the Multibrand option on your Account A, and then create a new brand ...
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Gentry Geissler commented,
Hi Justin! Date Ticket Solved is implied for the date of Satisfaction. It isn't obvious on the dashboard itself but if you take a look at the individual metrics the Solved Date is always the thing ...
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Gentry Geissler commented,
Hi Alfredo, It looks like your issue is something we would want to pull into a ticket so we can get a little more information and assumption access to take a look. Keep an eye on your email and we...