Richard Hartley
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Total activity72
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Last activity
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Member since
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Votes47
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Activity overview
Latest activity by Richard Hartley-
Richard Hartley commented,
@Micah - the encoded ID can be appended to the subject. That's how we use it. We have more or less abandoned side-conversations in favour of this method.
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Richard Hartley commented,
I raised a ticket with Support and had this response: Thank you for taking the time to raise this with us. You're absolutely right that this is a known issue, and our Developers are already looking...
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Richard Hartley commented,
This app is great, but has just stopped working for us. Uninstalling and reinstalling has not fixed it. Is anyone else having similar issues, please? The behaviour was that the first time we trie...
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Richard Hartley commented,
Please provide a way of alerting those that manage Guide articles that comments have been made. I just noticed a comment from 25 days ago that we have ignored!
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Richard Hartley commented,
@Brett - I have done the same and it's worked for me too. Thank you. I was wary about editing the theme as I was trying to stick to using the "out of the box" version. Will the standard template ...
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Richard Hartley commented,
@Digna - I had the same issue as you. The Advanced option Brett refers to only appeared after I had ticked the "Display Unsafe Content" checkbox under Security in the Guide Settings. However, it ...
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Richard Hartley commented,
@Brett - I enabled the allow unsafe HTML option, as suggested. Unfortunately, it made no difference to the padding issue. I am using the standard Guide Theme with no modifications. I also tried...
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Richard Hartley commented,
Does the cell padding feature work or is it necessary to allow unsafe HTML for that? I have created some tables which look fine in edit mode but all the padding vanishes when you view the saved res...
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Richard Hartley commented,
@Amanda Bohl - no new functionality, as far as I can tell. It has to be on Zendesk's priority list by now. The macro workaround higher up this thread is what we are using. Just be careful to check...
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Richard Hartley commented,
We have been using Zendesk for a few weeks now and still haven't managed to get it working properly due to issues with our web-filtering/firewall settings. The web filters and firewalls are manage...