Richard Hartley
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Activity overview
Latest activity by Richard Hartley-
Richard Hartley commented,
@Brett - I have done the same and it's worked for me too. Thank you. I was wary about editing the theme as I was trying to stick to using the "out of the box" version. Will the standard template ...
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Richard Hartley commented,
@Digna - I had the same issue as you. The Advanced option Brett refers to only appeared after I had ticked the "Display Unsafe Content" checkbox under Security in the Guide Settings. However, it ...
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Richard Hartley commented,
@Brett - I enabled the allow unsafe HTML option, as suggested. Unfortunately, it made no difference to the padding issue. I am using the standard Guide Theme with no modifications. I also tried...
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Richard Hartley commented,
Does the cell padding feature work or is it necessary to allow unsafe HTML for that? I have created some tables which look fine in edit mode but all the padding vanishes when you view the saved res...
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Richard Hartley commented,
@Amanda Bohl - no new functionality, as far as I can tell. It has to be on Zendesk's priority list by now. The macro workaround higher up this thread is what we are using. Just be careful to check...
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Richard Hartley commented,
We have been using Zendesk for a few weeks now and still haven't managed to get it working properly due to issues with our web-filtering/firewall settings. The web filters and firewalls are manage...
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Richard Hartley commented,
We need this too, please. We cannot use the script option, so we need it in the app.
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Richard Hartley commented,
Another vote for this feature, please. I love the way Help Center works but have already found occasions where I need the same article in more than once section. Being able to clone and then edit...
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Richard Hartley commented,
Can I just add that this is something we - as brand new users - would love to see added. We thought it did it...until just now.
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Richard Hartley commented,
We have just started using Zendesk with the Collaboration app and side conversations are essential to us because we escalate a lot of tickets to a third party (software vendor). When we get an aut...