Jon Rosenberg
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Total activity26
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Last activity
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Activity overview
Latest activity by Jon Rosenberg-
Jon Rosenberg commented,
My one gripe with Zendesk is that there is a huge learning curve and, as a small business, we are often figuring things out as we go along. Zendesk makes it difficult to put new practices into plac...
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Jon Rosenberg commented,
I am curious why Chat tags are set up in this way and work differently than in Support? Sometimes new issues crop up and I want to just create a tag specific for that event.
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Jon Rosenberg commented,
Yeah, I'm getting either an error message, or a wildly inaccurate calculation.
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Jon Rosenberg commented,
Thanks Rob, still not working for me. I have followed this to a T. I JUST installed the time tracking App, so perhaps it needs to log some information before this can work.
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Jon Rosenberg commented,
When I try and copy and paste, or type, the SUM(Hourly rate)*SUM(Total time spent (hours)) formula, it gives me "Error at line -1 and column-1
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Jon Rosenberg commented,
Is this feature available in any way shape or form through our Support channel?
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Jon Rosenberg commented,
Thanks Brett. Looking at this, perhaps I'm misunderstanding the usage of the text feature. Can I not send an SMS/MMS to a customer from my Zendesk Dashboard? I have my phone icon with dial pad in t...
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Jon Rosenberg created a post,
Send outbound text from Zendesk support dashboard.
Our Zendesk Talk number is enabled for Text. I have successfully texted our support line and was able to respond to it from my dashboard. I do not see, however, how to send a text message from this...
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Jon Rosenberg commented,
I've got my talk number enabled for text but I see no more options for actually enabling the Text feature. The guide on https://support.zendesk.com/hc/en-us/articles/235709587-Getting-started-wi...
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Jon Rosenberg commented,
I'm curious, are SLA's visible to the end user?