
Jon Rosenberg
-
Total activity26
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions12
Comments
Recent activity by Jon Rosenberg-
My one gripe with Zendesk is that there is a huge learning curve and, as a small business, we are often figuring things out as we go along. Zendesk makes it difficult to put new practices into plac...
-
I am curious why Chat tags are set up in this way and work differently than in Support? Sometimes new issues crop up and I want to just create a tag specific for that event.
-
Yeah, I'm getting either an error message, or a wildly inaccurate calculation.
-
Thanks Rob, still not working for me. I have followed this to a T. I JUST installed the time tracking App, so perhaps it needs to log some information before this can work.
-
When I try and copy and paste, or type, the SUM(Hourly rate)*SUM(Total time spent (hours)) formula, it gives me "Error at line -1 and column-1
-
Is this feature available in any way shape or form through our Support channel?
-
Thanks Brett. Looking at this, perhaps I'm misunderstanding the usage of the text feature. Can I not send an SMS/MMS to a customer from my Zendesk Dashboard? I have my phone icon with dial pad in t...
-
I've got my talk number enabled for text but I see no more options for actually enabling the Text feature. The guide on https://support.zendesk.com/hc/en-us/articles/235709587-Getting-started-wi...
-
I'm curious, are SLA's visible to the end user?
-
I agree. I have a 1400 data points for returns that I'd love to submit into Explore. I'm able to capture the data I need moving forward, but this would let new customers to the platform get a jump ...