Jon Rosenberg
- Total activity 24
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 11
Comments
Recent activity by Jon Rosenberg Sort by recent activity-
I am curious why Chat tags are set up in this way and work differently than in Support? Sometimes new issues crop up and I want to just create a tag specific for that event.
-
Yeah, I'm getting either an error message, or a wildly inaccurate calculation.
-
Thanks Rob, still not working for me. I have followed this to a T. I JUST installed the time tracking App, so perhaps it needs to log some information before this can work.
-
When I try and copy and paste, or type, the SUM(Hourly rate)*SUM(Total time spent (hours)) formula, it gives me "Error at line -1 and column-1
-
Is this feature available in any way shape or form through our Support channel?
-
Thanks Brett. Looking at this, perhaps I'm misunderstanding the usage of the text feature. Can I not send an SMS/MMS to a customer from my Zendesk Dashboard? I have my phone icon with dial pad in t...
-
I've got my talk number enabled for text but I see no more options for actually enabling the Text feature. The guide on https://support.zendesk.com/hc/en-us/articles/235709587-Getting-started-wi...
-
I'm curious, are SLA's visible to the end user?
-
I agree. I have a 1400 data points for returns that I'd love to submit into Explore. I'm able to capture the data I need moving forward, but this would let new customers to the platform get a jump ...
-
I organize data so that I can see which customers are asking about certain product availability. It would be great to export that data and have email addresses to follow up with customers.