Owen
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Activity overview
Latest activity by Owen-
Owen commented,
Brett, Allow me to summarize the feature request: 1 group Recently created tickets receive the "New" tag and are auto-assigned. After a defined period (say, 8 hours), the status changes to "Open."...
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Owen commented,
Hello, Just to add to the discussion. "Once a ticket is assigned to an agent the status will automatically be set to Open. This is a hard-coded rule that cannot be altered, unfortunately." I think ...
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Owen commented,
+1
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Owen commented,
Hello, It would be awesome if you could add this to conditionals/helpers. I was trying to do exactly the same thing as OP, in header.hbs: {{#unless current_page 'home'}} {{search submit=false in...
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Owen commented,
Hello, While I appreciate the updates, the original use case of this post has not been addressed. Essentially what should happen is, every time you create a heading (h1, h2, etc.) in an article, it...
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Owen commented,
Hello, I just wanted to see if there was any movement on customizing the label appended to Jira issues that are linked to Zendesk. We would love to re-label "jira_escalated" as something like "user...