Owen

1. Support
2. ...
3. Tickets
4. Why are new tickets being created in Open status?

Brett, Allow me to summarize the feature request: 1 group Recently created tickets receive the "New" tag and are auto-assigned. After a defined period (say, 8 hours), the status changes to "Open."...

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• Owen
• Created December 13, 2019 15:36
• 0 votes

1. Support
2. ...
3. Tickets
4. Why are new tickets being created in Open status?

Hello, Just to add to the discussion. "Once a ticket is assigned to an agent the status will automatically be set to Open. This is a hard-coded rule that cannot be altered, unfortunately." I think ...

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• Owen
• Created July 24, 2019 16:45
• 2 votes

1. Community
2. Feedback on Support
3. dark theme

+1

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• Owen
• Created July 24, 2019 16:14
• 0 votes

1. Community
2. Guide Q&A
3. Show different content in header based on page

Hello, It would be awesome if you could add this to conditionals/helpers. I was trying to do exactly the same thing as OP, in header.hbs: {{#unless current_page 'home'}} {{search submit=false in...

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• Owen
• Created July 22, 2019 19:23
• 1 vote

1. Community
2. Feedback on Guide
3. Make it easier to create anchor links to sub-sections of an article

Hello, While I appreciate the updates, the original use case of this post has not been addressed. Essentially what should happen is, every time you create a heading (h1, h2, etc.) in an article, it...

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• Owen
• Created July 15, 2019 21:52
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. JIRA & Zendesk plugin: How to configure fields and default values?

Hello, I just wanted to see if there was any movement on customizing the label appended to Jira issues that are linked to Zendesk. We would love to re-label "jira_escalated" as something like "user...

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• Owen
• Edited May 27, 2019 14:24
• 3 votes