Ievgeniia Rudkovska

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Latest activity by Ievgeniia Rudkovska
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    Ievgeniia Rudkovska commented,

    Hello, Could you please advise, when we make a follow-up on closed ticket, it creates a new ticket. And in this case we need customer too see our public comments to the ticket, otherwise we have to...

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    Ievgeniia Rudkovska commented,

    this is a very strange decision to make. for us {{ticket.comments_formatted}} is the only way to notify our customers about the fact that we received their request. And now I can't use this anymore...