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Matt Carrington

  • Total activity
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Activity overview

Latest activity by Matt Carrington
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    Matt Carrington commented,

    Yes I agree.  We have just moved to ZenDesk Workspaces and immediate feedback is that its very time consuming having to scroll to the bottom of the page.Is there any update on this?

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    Matt Carrington commented,

    Is it possible to have a Slack channel, that every time a user posts a message in that channel it automatically logs a ticket to zendesk?  They don't have to use the command or select create zendes...

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    Matt Carrington commented,

    I agree with the above, this is a real issue for many customers and it would be good to know that its being investigated at least.

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    Matt Carrington commented,

    Hi Thomas.Thanks for the reply.  That setting only affects the setting where an agent has a forwarded number setup on their account.I want to be able to do cold transfers to anyone even external nu...

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    Matt Carrington created a post,

    Blind/Cold Transfers

    Hi ZenDesk,  Is there a way that Cold/Blind Transfer?  This is a real issue for our company as we transfer to external companies frequently.  With the inability to Cold transfer our agents are havi...

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    Matt Carrington commented,

    I agree, this is a significant stumbling block for using ZenDesk Talk.  Our agents are having to wait on the phone for considerable amount of time for the transfer to be answered and this is wastin...