Jay Lee
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Activity overview
Latest activity by Jay Lee-
Jay Lee created a post,
Feature Request - Ability to edit closed tickets
Our agents have requested over and over again the ability to make some edits on closed tickets. In particular, some of the metadata fields. Sometimes actions happen that might cause tickets to fa...
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Jay Lee commented,
Just an added thought on seeing what tickets have been linked to an article: however you choose to display that info, hopefully it will be clear which ticket the article ORIGINATED from out of that...
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Jay Lee created a post,
Feature Request - Ability to filter on Guide by "excluding" certain labels/parameters
Currently you can apply filters on Guide to show articles by labels, view permissions, authors, status, etc. I would like to also have the ability to filter on Guide by EXCLUDING by those paramet...
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Jay Lee commented,
I also support all of the suggestions in this thread.
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Jay Lee commented,
Is there any way to: Prevent the creation of new Labels by users? Add a list of clickable Label options on the Article Settings?
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Jay Lee commented,
I'd also throw in the reverse scenario, from the ticket view I should be able to easily see in the KC App or App panel somewhere if a KCS article has been created from this ticket. I know that you...
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Jay Lee commented,
Looking for information on creating different language versions of a template. I have a template and created 4 different language versions of it in the same way you create different language versi...