Jay Lee
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Activity overview
Latest activity by Jay Lee-
Jay Lee commented,
The "Find a Phrase" search using double quotes to search an exact phrase does not work for us. When our users use double quotes to search a phrase: (1) They get results with the word "quote" in it...
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Jay Lee commented,
HI Pedro. No, to clarify, I was surprised that anyone (including author/guide admin) could see an article on Help center (frontend), that had never been published. I realize now that it is basica...
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Jay Lee commented,
Is it expected behavior that an article that is a Draft ("Work in Progress") and has never been published, should be visible to anyone on the Help Center (frontend) - whether the author or anyone e...
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Jay Lee commented,
I would also agree that marking an article as "Ready for Review" should have an integrated feature to send a notification to designated reviewers. What you can do is use the "Assign" function. Bas...
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Jay Lee created a post,
Feature Request - Ability to edit closed tickets
Our agents have requested over and over again the ability to make some edits on closed tickets. In particular, some of the metadata fields. Sometimes actions happen that might cause tickets to fa...
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Jay Lee commented,
Just an added thought on seeing what tickets have been linked to an article: however you choose to display that info, hopefully it will be clear which ticket the article ORIGINATED from out of that...
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Jay Lee created a post,
Feature Request - Ability to filter on Guide by "excluding" certain labels/parameters
Currently you can apply filters on Guide to show articles by labels, view permissions, authors, status, etc. I would like to also have the ability to filter on Guide by EXCLUDING by those paramet...
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Jay Lee commented,
I also support all of the suggestions in this thread.
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Jay Lee commented,
Is there any way to: Prevent the creation of new Labels by users? Add a list of clickable Label options on the Article Settings?
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Jay Lee commented,
I'd also throw in the reverse scenario, from the ticket view I should be able to easily see in the KC App or App panel somewhere if a KCS article has been created from this ticket. I know that you...