Rohan Gupta
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta created an article,
Coming Soon: Call Quality Notifications & Reporting: Zendesk Talk
In the current situation, more and more agents are working remotely. It’s possible that some of these agents have a slow internet connection, improper network settings or incompatible hardware. Bec...
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Rohan Gupta created an article,
Announcing Call Quality Notifications in Zendesk Talk
As previously informed, we’re very excited to announce the first part of the functionality, that is Call Quality notifications is now generally available for all of our Zendesk Talk Professional an...
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Rohan Gupta commented,
Hi Conza and Jamie, Thanks for the feedback! We understand adding hierarchy amongst the overflow groups can be helpful, but its currently not in the roadmap. We will post in this thread if the situ...
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Rohan Gupta commented,
Hi Dave, Thanks for reaching out! In the current implementation, order of the call flow amongst the groups cannot be defined. The call will first route to the specified primary group and then if no...
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Rohan Gupta created an article,
Announcing IVR Group Routing in Zendesk Talk
We’re excited to announce IVR group routing to multiple groups for our Zendesk Talk Professional and Enterprise customers. Previously, customers using IVR could route calls to only one group before...
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Rohan Gupta commented,
Official comment Greetings! Thank you all for an amazing feedback! We are very happy to announce that Extended Maximum queue wait times are now generally available to all our Zendesk Talk Enterprise customers. The...
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Rohan Gupta commented,
Greetings! Thank you all for the feedback! We are very happy to announce that Call Blocking is now generally available to all our Zendesk Talk Professional and Enterprise customers. Your feedback...
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Rohan Gupta commented,
Official comment Greetings! Thank you all for an amazing feedback! We are very happy to announce that Conference Calling is now generally available to all our Zendesk Talk Professional and Enterprise customers. Y...