Rohan Gupta
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta commented,
Official comment Hello! We have a super exciting news for you! IVR Group Routing is now in EAP (Early Access Program). IVR Group Routing: Configure multiple overflow groups when routing a call via IVR. This functi...
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Rohan Gupta commented,
Hi Thomas, Thanks a lot for the feedback. The Call Recording Opt-out EAP is the first step to move in the direction to provide more granular level controls over the call recordings. We expect to co...
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Rohan Gupta created a post,
Enabling Call Recording Opt-out
Call Recording Opt-out functionality works with both Group Routing and IVR routing. This article contains the following sections: Enabling Call Recording Opt-out Configuring the caller experienc...
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Rohan Gupta created a post,
How do I leave feedback to improve IVR Group Routing functionality?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, are some guidelines on the best ways to provide feedback. Where to give feedback The...
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Rohan Gupta created a post,
How do I sign-up for the IVR Group Routing EAP?
Zendesk Talk Professional and Enterprise customers can sign up to the Early Access Program by filling out this form. We will notify you if you are selected! It may take a few weeks after you sign-up.
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Rohan Gupta created a post,
What is IVR Group Routing?
IVR Group Routing enables administrators to configure multiple overflow groups when routing a call via IVR. By using this functionality, Zendesk Talk customers will minimize missed calls and increa...
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Rohan Gupta created a post,
How do I leave feedback to improve Call Recording Opt-out EAP?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below are some guidelines on how to provide feedback. Where to give feedback The best way to g...
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Rohan Gupta created a post,
How do I sign-up for the Call Recording Opt-out EAP?
Zendesk Talk Professional and Enterprise customers can signup to the Early Access Program by filling out this form. We will notify you if you are selected. It may take a few weeks after you sign-up...
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Rohan Gupta created a post,
What is Call Recording Opt-out?
Give callers the option to opt-out of call recording. Using this new functionality, administrators can configure any Talk enabled phone number to let the caller opt-out from call recording by diali...
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Rohan Gupta created an article,
Call Recording Opt-out and IVR Group Routing - Early Access Program - Zendesk Talk
We are very excited to announce two new EAPs for Zendesk Talk Professional and Enterprise customers! Now, when using the call recording functionality, you will be able to give your callers an opti...