Rohan Gupta
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Last activity
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta commented,
Greetings, Hope you all are well! Updating the documentation link for the incremental exports API: https://developer.zendesk.com/rest_api/docs/voice-api/incremental_exports Hi Miriam, Exporting th...
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Rohan Gupta commented,
Greetings, Thanks for the feedback. We do not currently support a functionality for phone number masking. We have added this to the backlog but cannot provide any date for its availability. As a t...
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Rohan Gupta commented,
Hi Everyone, Thanks for reaching out! Thanks PatrikM for the response. To clarify further, there is no toggle in Zendesk Talk to switch off creation of tickets on outbound calls. However, if the c...
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Rohan Gupta commented,
Official comment Hi Jose, Thanks for the feedback! The order of the greeting display inside the IVR configuration is now sorted alphabetically. Keep them coming! Thanks Rohan
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Rohan Gupta commented,
Official comment Hi Michelle, Thanks for reaching out! For solving the use case you can upload "Wait Greeting" which plays when the caller is waiting in the queue and repeats continuously till the caller is in the ...
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Rohan Gupta commented,
Hi Tobias, Thanks for reaching out. Sorry to hear you are facing issues. Call Quality notifications that are visible to the agents only show agent side of the call, sometimes the disturbance is on ...
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Rohan Gupta commented,
Hi Beloslava, Thanks for reaching out! The functionality to filter the calls based on time range is available in the Talk dashboard in Explore as well as it can be exported from the usage charges p...
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Rohan Gupta commented,
Official comment Greetings, Thank you for the feedback! Showing the company name associated with the phone number to the end user is in the longer term roadmap but cannot commit on any date for its availability. Th...
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Rohan Gupta commented,
Official comment Greetings, Thank you for the feedback! Showing the company name associated with the phone number to the end user is in the longer term roadmap but cannot commit on any date for its availability. Th...
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Rohan Gupta created an article,
Announcing call quality reporting in Zendesk Talk
As promised, we’re very excited to announce the second part of the call quality release. Call quality reporting is now generally available for Zendesk Talk Professional and Enterprise customers. ...