Rohan Gupta
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Total activity127
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Last activity
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta commented,
Official comment Hi Ben, Thanks for the feedback. We understand the pain when agents forget to log-off leading to missed calls in night and over the weekend. We are actively scoping a solution where agents gets log...
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Rohan Gupta commented,
Hi Everyone, To check-in on the thread. On Zendesk Talk enterprise plans "call offering time" limit can be decreased till 15 seconds, which means a call gets offered to an agent just for 15 seconds...
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Rohan Gupta commented,
Hi Everyone, To check-in on this thread. We have the problem in our minds to fix. Though we do not have it concretely planned on the timelines yet, we do want to communicate our current thinking ar...
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Rohan Gupta commented,
Hi Khajik, Rollout was completed few weeks back and the functionality is generally available. Here is the documentation link. Best, Rohan
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Rohan Gupta commented,
Official comment Hi Whitney and Ash, We can understand the pain regarding delay or missed customer communications due to misinformation about agent availability. We care about the feedback we receive. We are active...
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Rohan Gupta commented,
Hi Everyone, To update the thread. The rollout of the Transfers only agent state was completed! Hope you all have already started using the functionality and are seeing benefits. Here is the docum...
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Rohan Gupta commented,
Official comment Hi Everyone, Thanks for all the feedback and valuable discussion on the thread. I am here to provide some closure to this thread on the call escalation aspect. We recently announced a new agent sta...
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Rohan Gupta commented,
Hi Everyone, Thanks for all the amazing feedback on this feature request. We regularly read the community for feedback and updates, which also helps us in scoping the functionality. We understand t...
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Rohan Gupta commented,
Hi Austin, Thanks for the feedback. We understand your use case and frustration to switch agent every time, but we currently do not have anything planned in the roadmap to resolve this need. Thanks...
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Rohan Gupta commented,
Hi Natalie, Thanks for reaching out. You should be able to configure the above usecase with existing functionality. When voicemail is enabled, Callers can dial 1 at any time (even when in the queue...