Sarah Anscombe
- Total activity 37
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 10
- Subscriptions 12
Activity overview
Latest activity by Sarah Anscombe-
Sarah Anscombe commented,
We are in desperate need of this. We want to exclude certain groups. We've also noticed that group access means that even unassigned tickets cannot be viewed.
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Sarah Anscombe commented,
Following - as this would be helpful for us too.
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Sarah Anscombe commented,
We could also benefit from this. It would be nice to show total tickets and how many breached in one table.
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Sarah Anscombe commented,
Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...
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Sarah Anscombe commented,
Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks
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Sarah Anscombe commented,
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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Sarah Anscombe commented,
Is there a way to display the % as a whole number, rather than to one decimal point? Thank you
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Sarah Anscombe created a post,
Reporting Search Tab
Is there any information about the Search tab in reporting? I want to understand where the data comes from and are there plans to put this into Explore? It would be helpful to know which tickets we...
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Sarah Anscombe commented,
I completely agree that it is not helpful to have the two together. I hope this gets planned soon.
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Sarah Anscombe created a post,
Reporting on Customer location.
Within Insights, a map is provided showing where tickets are generated from. This data cannot be exported and is not provided in text anywhere. There is also no option within Explore to report on t...