Sarah Anscombe

Total activity

40
Last activity

September 03, 2020 09:34
Member since

April 28, 2019 17:53
Following

0 users
Followed by

0 users
Votes

13
Subscriptions

8

Activity overview

Latest activity by Sarah Anscombe

Sarah Anscombe commented, September 03, 2020 09:34
I was able to create an automation that closed tickets after one year (for Facebook posts). The automation saved without any warning or advice that this was not possible and I have now discovered ...
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- Sarah Anscombe
- Created September 03, 2020 09:34
- 0 votes
Sarah Anscombe created a post, September 03, 2020 09:27
Provide warning/ advice message where automations are not possible.
1. Community
2. Feedback on Support
I was able to create an automation to leave Facebook tickets open for a year before closing.This was to place answered tickets out of our queue but still be able to work on them if a comment came i...
- Sarah Anscombe
- Created September 03, 2020 09:27
- 3 followers
- 0 comments
- 0 votes
Sarah Anscombe commented, June 19, 2020 11:22
The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.
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- Sarah Anscombe
- Created June 19, 2020 11:22
- 1 vote
Sarah Anscombe commented, January 28, 2020 14:20
Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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- Sarah Anscombe
- Created January 28, 2020 14:20
- 1 vote
Sarah Anscombe commented, December 05, 2019 14:11
We are in desperate need of this. We want to exclude certain groups. We've also noticed that group access means that even unassigned tickets cannot be viewed.
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- Sarah Anscombe
- Created December 05, 2019 14:11
- 2 votes
Sarah Anscombe commented, November 15, 2019 12:43
Following - as this would be helpful for us too.
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- Sarah Anscombe
- Created November 15, 2019 12:43
- 0 votes
Sarah Anscombe commented, August 23, 2019 12:01
We could also benefit from this. It would be nice to show total tickets and how many breached in one table.
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- Sarah Anscombe
- Created August 23, 2019 12:01
- 2 votes
Sarah Anscombe commented, August 16, 2019 09:40
Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...
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- Sarah Anscombe
- Created August 16, 2019 09:40
- 0 votes
Sarah Anscombe commented, August 08, 2019 13:10
Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks
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- Sarah Anscombe
- Created August 08, 2019 13:10
- 2 votes
Sarah Anscombe commented, August 08, 2019 11:45
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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- Sarah Anscombe
- Created August 08, 2019 11:45
- 0 votes