Sarah Anscombe
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Total activity46
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes13
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Subscriptions14
Activity overview
Latest activity by Sarah Anscombe-
Sarah Anscombe commented,
I was able to create an automation that closed tickets after one year (for Facebook posts). The automation saved without any warning or advice that this was not possible and I have now discovered ...
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Sarah Anscombe created a post,
Provide warning/ advice message where automations are not possible.
I was able to create an automation to leave Facebook tickets open for a year before closing.This was to place answered tickets out of our queue but still be able to work on them if a comment came i...
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Sarah Anscombe commented,
The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.
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Sarah Anscombe commented,
Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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Sarah Anscombe commented,
We are in desperate need of this. We want to exclude certain groups. We've also noticed that group access means that even unassigned tickets cannot be viewed.
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Sarah Anscombe commented,
Following - as this would be helpful for us too.
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Sarah Anscombe commented,
We could also benefit from this. It would be nice to show total tickets and how many breached in one table.
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Sarah Anscombe commented,
Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...
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Sarah Anscombe commented,
Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks
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Sarah Anscombe commented,
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...