Sarah Anscombe
- Total activity 40
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 11
- Subscriptions 13
Activity overview
Latest activity by Sarah Anscombe-
Sarah Anscombe commented,
Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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Sarah Anscombe commented,
We are in desperate need of this. We want to exclude certain groups. We've also noticed that group access means that even unassigned tickets cannot be viewed.
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Sarah Anscombe commented,
Following - as this would be helpful for us too.
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Sarah Anscombe commented,
We could also benefit from this. It would be nice to show total tickets and how many breached in one table.
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Sarah Anscombe commented,
Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...
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Sarah Anscombe commented,
Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks
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Sarah Anscombe commented,
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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Sarah Anscombe commented,
Is there a way to display the % as a whole number, rather than to one decimal point? Thank you
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Sarah Anscombe created a post,
Reporting Search Tab
Is there any information about the Search tab in reporting? I want to understand where the data comes from and are there plans to put this into Explore? It would be helpful to know which tickets we...
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Sarah Anscombe commented,
I completely agree that it is not helpful to have the two together. I hope this gets planned soon.