Sarah Anscombe
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Total activity46
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes13
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Comments
Recent activity by Sarah Anscombe-
I was able to create an automation that closed tickets after one year (for Facebook posts). The automation saved without any warning or advice that this was not possible and I have now discovered ...
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The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.
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Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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We are in desperate need of this. We want to exclude certain groups. We've also noticed that group access means that even unassigned tickets cannot be viewed.
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Following - as this would be helpful for us too.
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We could also benefit from this. It would be nice to show total tickets and how many breached in one table.
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Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...
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Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks
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Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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Is there a way to display the % as a whole number, rather than to one decimal point? Thank you