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Sarah Anscombe

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Recent activity by Sarah Anscombe Recent activity Votes
  • Provide warning/ advice message where automations are not possible.

    I was able to create an automation to leave Facebook tickets open for a year before closing.This was to place answered tickets out of our queue but still be able to work on them if a comment came i...

  • Reporting Search Tab

    Is there any information about the Search tab in reporting? I want to understand where the data comes from and are there plans to put this into Explore? It would be helpful to know which tickets we...

  • Reporting on Customer location.

    Within Insights, a map is provided showing where tickets are generated from. This data cannot be exported and is not provided in text anywhere. There is also no option within Explore to report on t...

  • Expanding videos on web widget

    I have videos that play from the Help Centre in the web widget (from Vimeo). The video has full screen button but when it's clicked, it opens and closes immediately.Is there any way to resolve this...