Sondra Halperin
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Total activity49
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes33
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Subscriptions8
Activity overview
Latest activity by Sondra Halperin-
Sondra Halperin commented,
I find the current sound disruptive. With my earbuds in it startles me and feels like I'm damaging my ears. I'd love to be able to change it to something more soothing. This is something Zendesk wi...
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Sondra Halperin commented,
Greg, this seems like something that could be done through the API. Or, instead of deleting the field, change the name of the field.
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Sondra Halperin commented,
A reasonable feature request that's been sitting around for over 5 years implies that it's not a trivial implementation or ZD has more important features to work on. There's are endpoints that can ...
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Sondra Halperin commented,
If you want to search/view KB articles inside Zendesk, Knowledge Capture is a great little app. It lets you get a quick view - or see the entire article - and then grab a link for your reply. Also ...
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Sondra Halperin commented,
You can hide the ticket fields with this handy app: https://www.zendesk.com/apps/support/hide-ticket-fields/
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Sondra Halperin commented,
Thanks, Brett!
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Sondra Halperin created a post,
Strange character in ticket field
This only happens on mobile. iOS 13.1.3 iPhone 8 Seeing strange character in ticket field. Had one co-worker verify on his iPhone (also iOS 13.1.3). Had another co-worker try to verify, but it does...
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Sondra Halperin commented,
Nicole, thank you for bumping this with the Product Team. I'm guessing the reason it's been shelved is the underlying technical design does not support it, and a significant rewrite would be requir...