Sondra Halperin
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Activity overview
Latest activity by Sondra Halperin-
Sondra Halperin commented,
I created a rudimentary workaround to this issue. I needed a way to communicate interactively with remote agents on tickets during training. First, I created a field named "Note" that is a drop lis...
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Sondra Halperin commented,
Nicole, thank you for bumping this with the Product Team. I'm guessing the reason it's been shelved is the underlying technical design does not support it, and a significant rewrite would be requir...