Avatar

Gerald Cunningham

  • Total activity
    7
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    3

Activity overview

Latest activity by Gerald Cunningham
  • Avatar

    Gerald Cunningham commented,

    1. Guide
    2. ...
    3. Using the knowledge base in Help Center
    4. Moderating end-user content

    Nicole,  Thanks for your quick response. We are following both sections the Help Center and the moderation queue. Unfortunately nothing triggered nor do we have anything in our spam.  At this point...

    • View comment
    • Gerald Cunningham
    • Created
    • 0 votes
  • Avatar

    Gerald Cunningham commented,

    1. Guide
    2. ...
    3. Using the knowledge base in Help Center
    4. Moderating end-user content

    I am not getting an email notification when new content is pending review even though I have followed the correct section. I see this article is pretty old, is there something different that I shou...

    • View comment
    • Gerald Cunningham
    • Created
    • 0 votes
  • Avatar

    Gerald Cunningham created a post,

    Call Queue Alert

    1. Community
    2. Talk Q&A

    Hello all,   Has anyone come up with  a way to trigger an "alert" when calls is holding in a queue. As an agent not assigned to a Group, I want to receive an alert that  a call is holding so I can ...

    • Gerald Cunningham
    • Created
    • 2 followers
    • 1 comment
    • 1 vote
  • Avatar

    Gerald Cunningham created a post,

    Call Queue Monitoring

    1. Community
    2. Talk Q&A

    Hello all. Has anyone come up with  an app, or a way to view details on the calls that are holding in the queue? For instance when we have a call in queue, we would like to see something similar to...

    • Gerald Cunningham
    • Created
    • 4 followers
    • 2 comments
    • 0 votes