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Ануар Шарафудинов

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Latest activity by Ануар Шарафудинов
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    Ануар Шарафудинов commented,

    Hello Sergey, No, It seems like there's no way to directly integrate Telegram / FB with Conversations API. But it's possible through their Zendesk Support API. It has some limitions and may not fi...

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    Ануар Шарафудинов commented,

    Hello, May I ask you one more question on this issue. I'm trying to get/update chat information using Chats API, but ids there are different than Conversations API ids.    Is there a way to get a s...

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    Ануар Шарафудинов commented,

    Sure, no problem

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    Ануар Шарафудинов created a post,

    Concurrent chat limit exceeded on sending message using Conversations API

    Hello, we are using Conversations API (https://develop.zendesk.com/hc/en-us/articles/360001331787) in order to run Virtual Assistant using nodeJs.   Sometimes getting the following error on sendin...

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    Ануар Шарафудинов commented,

    Thank you We resolved the problem by adding tags through triggers

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    Ануар Шарафудинов commented,

    Thank you We were able to get tags on sandbox account using following query. But it does not see tags when using main account. Everything else works fine  query: `subscription { message { node { id...

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    Ануар Шарафудинов commented,

    Thank you for quick response I am not an GraphQL expert If you could suggest the best way of adding Visitor's current_tags to the following query, I would much appreciate that:   const messageSubsc...

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    Ануар Шарафудинов created a post,

    How to get visitor source/url information

    Hello, I'm trying to get visitor source (url, app) information using Conversations API with nodeJS - https://develop.zendesk.com/hc/en-us/articles/360001331787   How it may possible? Ideally,  I wo...

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    Ануар Шарафудинов created a post,

    Call webhook on new ticket message

    Answered

    According to https://developer.zendesk.com/rest_api/docs/support/ticket_comment the Zendesk Support API allows to create, edit tickets as long as add and view comment on the ticket. Is it possible ...

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    Ануар Шарафудинов created a post,

    Integrating custom channel with Chat API

    Hello, We are trying to find ways to integrate multiple channels (Telegram Messenger, Facebook Messenger, Skype, etc) with Zendesk. We tried Chat API (https://developer.zendesk.com/rest_api/docs/ch...