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Ануар Шарафудинов

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Recent activity by Ануар Шарафудинов Sort by recent activity Recent activity Votes
  • Concurrent chat limit exceeded on sending message using Conversations API

    Hello, we are using Conversations API (https://develop.zendesk.com/hc/en-us/articles/360001331787) in order to run Virtual Assistant using nodeJs.   Sometimes getting the following error on sendin...

  • How to get visitor source/url information

    Hello, I'm trying to get visitor source (url, app) information using Conversations API with nodeJS - https://develop.zendesk.com/hc/en-us/articles/360001331787   How it may possible? Ideally,  I wo...

  • Call webhook on new ticket message

    Answered

    According to https://developer.zendesk.com/rest_api/docs/support/ticket_comment the Zendesk Support API allows to create, edit tickets as long as add and view comment on the ticket. Is it possible ...

  • Integrating custom channel with Chat API

    Hello, We are trying to find ways to integrate multiple channels (Telegram Messenger, Facebook Messenger, Skype, etc) with Zendesk. We tried Chat API (https://developer.zendesk.com/rest_api/docs/ch...