Miriam
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Activity overview
Latest activity by Miriam-
Miriam commented,
Unfortunately, Graeme's suggestion doesn't do the trick. I'm running into the exact same issue of not being able to report on true agent productivity because ZD automations e.g., moving a ticket f...
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Miriam commented,
Hi there! We use two main groups to separate our two different support teams - team A and team B. Unfortunately, we run into the following issue of: -support team A seeing two tickets from the sa...
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Miriam commented,
+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...