Miriam
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Activity overview
Latest activity by Miriam-
Miriam commented,
Hi there! We use two main groups to separate our two different support teams - team A and team B. Unfortunately, we run into the following issue of: -support team A seeing two tickets from the sa...
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Miriam commented,
+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...