
Miriam
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Total activity16
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Miriam-
Miriam commented,
Hi! I'd like to see which agents viewed certain articles so we can analyze who's following our protocol and who isn't. Is that possible? I'm missing the agent attributes in all 3 data sets.
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Miriam commented,
Any update on this feature request?
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Miriam commented,
Unfortunately, Graeme's suggestion doesn't do the trick. I'm running into the exact same issue of not being able to report on true agent productivity because ZD automations e.g., moving a ticket f...
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Miriam commented,
Hi there! We use two main groups to separate our two different support teams - team A and team B. Unfortunately, we run into the following issue of: -support team A seeing two tickets from the sa...
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Miriam commented,
+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...