Dane K

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)

I'll just add my voice to the chorus of others asking for the granular permission. As we have external vendors who manage our call centers, we don't want those same TL's and Supervisors agents to h...

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• Dane K
• Created July 30, 2019 16:45
• 1 vote

1. Community
2. Chat and Message - Product Feedback & Discussion
3. Enable chat license for many agents at once

Try doing it for 450 agents.  There must be an API or Bulk way of achieving mass Agent updates. Word of caution for any other Enterprise admins out there looking at this as a solution.

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• Dane K
• Created June 19, 2019 21:39
• 0 votes

1. Community
2. Gather - Product Feedback & Discussion
3. Call for feedback - Zendesk Guide Communities research initiative

Hi Oscar,   Your link is no longer valid, and this is a Pinned post in your Community.  Are you still gathering feedback and doing interviews, or is this a stale thread?

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• Dane K
• Created May 27, 2019 17:15
• 3 votes