Dane K

1. Community
2. Support Q&A
3. Hierarchy to my organizations

LoL, yeah I was looking for a DM feature but couldn't find one so my hope was to at least get a public agreement of interest so I could ask my Zendesk CSM to send you my email and then it would hop...

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• Dane K
• Created August 21, 2020 18:11
• 0 votes

1. Community
2. Support Q&A
3. Hierarchy to my organizations

Bruce Bye We are currently trying to Sync Salesforce Accounts for our B2B customers across to Zendesk and are facing similar issues with hierarchical organization.   Any way you'd be up to having a...

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• Dane K
• Created August 21, 2020 16:40
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

Thanks, Now that the article is public and I can read what the request is, it isn't what I thought it was and isn't pertinent to my problem. At minimum I want alphabetical sorting on the 'Saved lis...

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• Dane K
• Created June 12, 2020 15:01
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

Madison Davis I attempted to go upvote your Change sort order of Manage Articles UI to allow alphabetical order link but I'm getting oops You're not authorized to access this page

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• Dane K
• Created June 05, 2020 20:09
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing more detailed Talk usage reporting and exports

We have multiple brands in our Zendesk instance that have their own numbers and it would be great to filter out the charges based on Brand(s). Also the "Calls" segment would be great if it further ...

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• Dane K
• Created January 30, 2020 09:25
• 0 votes

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)

I'll just add my voice to the chorus of others asking for the granular permission. As we have external vendors who manage our call centers, we don't want those same TL's and Supervisors agents to h...

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• Dane K
• Created July 30, 2019 16:45
• 1 vote

1. Community
2. Feedback on Gather
3. Call for feedback - Zendesk Guide Communities research initiative

Hi Oscar,   Your link is no longer valid, and this is a Pinned post in your Community.  Are you still gathering feedback and doing interviews, or is this a stale thread?

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• Dane K
• Created May 27, 2019 17:15
• 3 votes