Mihaela Dragota
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Activity overview
Latest activity by Mihaela Dragota-
Mihaela Dragota created a post,
Enable Multi-line field text box to adapt to the lenght of the text
Hi, We are using a Multi-line field in one of our ticket forms extensively and we have some agents checking those tickets regularly. The field is always completed with 15+ lines. Until now, the tex...
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Mihaela Dragota commented,
Hey Janne V, If you check an end-user's account, you can switch from requested to CC'd tickets: I hope it helps.
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Mihaela Dragota commented,
Hi Kristin Bouveng, If you click on the 3 dots next to a trigger, you can select 'Select Position', which will enable you to select the position in all the pages. I hope it helps.
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Mihaela Dragota commented,
Hi Jason, You can create a trigger to help you with it.
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Mihaela Dragota commented,
Hi Thomas D'Hoe, We are actually using macros for this kind of situation. One of our groups works with multiple organisations, each of them having a client-specific ending 'template'. I created a...
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Mihaela Dragota commented,
Hi, We are currently using an automation that sends each assignee an email one hour prior to the SLA breach. We have also trained our agents on the importance of that notification, so it's very rel...
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Mihaela Dragota commented,
Hi Marta Jacuk-Zurak, We are using the following trigger and it works: Ideally, we would also love for the side conversations that are replied to have follow-up tickets created. I hope it help...
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Mihaela Dragota created a post,
'Organization' field appearing at end-user creation
Hey all, We have many end-users who contact us via phone, so we have to manually create their accounts. As we have global clients who share the same email domain, it would be very useful to have ...
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Mihaela Dragota commented,
Hi Simon Blouner, Thanks for your explanation. The Ticket Assignee -> is -> (current user). would not work as we need to create a view with the tickets of multiple users, so it would be multiple A...
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Mihaela Dragota created a post,
Views that are grouped should have the number of tickets displayed
Hey, We have views created for the tickets that are assigned to the members of a group. The view is grouped by Assignee, but when there is a high number of tickets assigned to that agent, it would ...