Mihaela Dragota
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Total activity59
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Last activity
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Activity overview
Latest activity by Mihaela Dragota-
Mihaela Dragota commented,
Hey Kay, That actually sounds like a good idea, thanks! I just want to confirm with you before providing this workaround further: if we were to set up this combination of checkbox and trigger, woul...
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Mihaela Dragota created a post,
Submitting a ticket before removing a CC so they do not receive the notification
Hi, We have many cases in which the requester sends their email with someone else in CC. Due to an internal security policy, we need to remove the CC'd person from CC when replying to the request...
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Mihaela Dragota commented,
Hi, When following the instructions on how to access the dashboard: In Zendesk Support, open the product tray. Click the Explore icon. From the list of dashboards, choose the Live dashboard. We d...
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Mihaela Dragota commented,
Hi, Is there a way to make the organization a mandatory field at ticket resolution? There are cases in which we receive emails from someone with a gmail.com/icloud.com/etc. email address and, as ...
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Mihaela Dragota created a post,
Enable Multi-line field text box to adapt to the lenght of the text
Hi, We are using a Multi-line field in one of our ticket forms extensively and we have some agents checking those tickets regularly. The field is always completed with 15+ lines. Until now, the tex...
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Mihaela Dragota commented,
Hey Janne V, If you check an end-user's account, you can switch from requested to CC'd tickets: I hope it helps.
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Mihaela Dragota commented,
Hi Kristin Bouveng, If you click on the 3 dots next to a trigger, you can select 'Select Position', which will enable you to select the position in all the pages. I hope it helps.
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Mihaela Dragota commented,
Hi Jason, You can create a trigger to help you with it.
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Mihaela Dragota commented,
Hi @..., We are actually using macros for this kind of situation. One of our groups works with multiple organisations, each of them having a client-specific ending 'template'. I created all such ...
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Mihaela Dragota commented,
Hi, We are currently using an automation that sends each assignee an email one hour prior to the SLA breach. We have also trained our agents on the importance of that notification, so it's very rel...