Ayal Kellman
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Total activity144
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Last activity
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Activity overview
Latest activity by Ayal Kellman-
Ayal Kellman created a post,
Explore - combine datasets
It was suggested that I add here a use case for the option to create combine datasets from the default options. Here is what I was looking for: Is there a recipe for comparing satisfaction scores...
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Ayal Kellman commented,
Thanks Devan - Community Manager. Will do
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Ayal Kellman created a post,
Looking for Explore Recipe
Is there a Zendesk Explore recipe that can help compare satisfaction scores by achieved/breached SLA? In other words, are the CSAT scores different for tickets that achieved vs breached their SLA (...
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Ayal Kellman commented,
Is there a recipe that is similar to this but instead of comparing the number of one-touch tickets to satisfaction I want to compare satisfaction to an achieved/breached SLA. In other words, are th...
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Ayal Kellman commented,
Travis - did you ever figure this out?
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Ayal Kellman commented,
I would like the same as well.
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Ayal Kellman commented,
+1 for this as well
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Ayal Kellman commented,
Rob Stack - thanks but then I would have to report on them separately. At the moment, I can use "Ticket channel" to create a custom set of channels that are relevant for our account. If Google Pla...
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Ayal Kellman commented,
lucia - thanks for following up! Indeed, it was never answered... Rob Stack - can you help here?
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Ayal Kellman commented,
Hi Andrew Dietrich, I have a use case: Currently, when a user uses our SDK to create a ticket, we insert device and OS information into the text of the ticket in addition . This is not viewable t...