Ayal Kellman
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Total activity153
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Last activity
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Activity overview
Latest activity by Ayal Kellman-
Ayal Kellman commented,
+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform.
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Ayal Kellman commented,
Nicholas Haller - thanks for the very helpful comment - it worked as expected. We're running the prebuilt integration to create alerts for new tickets and I'm testing running the Zendesk Marketpl...
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Ayal Kellman commented,
+1 for a full resolution time SLA. Is anyone familiar with any workarounds?
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Ayal Kellman commented,
We have a need for this as well. Any updates from Zendesk?
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Ayal Kellman commented,
I would also like to find a solution....
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Ayal Kellman created a post,
Explore - combine datasets
It was suggested that I add here a use case for the option to create combine datasets from the default options. Here is what I was looking for: Is there a recipe for comparing satisfaction scores...
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Ayal Kellman commented,
Thanks Devan - Community Manager. Will do
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Ayal Kellman created a post,
Looking for Explore Recipe
Is there a Zendesk Explore recipe that can help compare satisfaction scores by achieved/breached SLA? In other words, are the CSAT scores different for tickets that achieved vs breached their SLA (...
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Ayal Kellman commented,
Is there a recipe that is similar to this but instead of comparing the number of one-touch tickets to satisfaction I want to compare satisfaction to an achieved/breached SLA. In other words, are th...
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Ayal Kellman commented,
Travis - did you ever figure this out?