Ayal Kellman
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Activity overview
Latest activity by Ayal Kellman-
Ayal Kellman commented,
@... - Thanks! Just to clarify - when I implement all that you wrote, I will get the same results from the Help Center mobile SDK? Thanks
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Ayal Kellman commented,
Hi - When a user is browsing the Help Center and submits a request, is there a way to track what article they submitted the request from? Specifically asking for the mobile SDK... Thanks
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Ayal Kellman commented,
+1 for this. Looking forward to better updates
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Ayal Kellman commented,
+1 for this kind of feature.
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Ayal Kellman created a post,
FRT Reporting (Explore)
AnsweredHi Friends, I'm seeking a good metric for tracking First Reply Time (FRT) that factors for our business hours. I know that SLAs factor for business hours and its how they are normally used, howev...
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Ayal Kellman commented,
Does anyone have a good example of a mobile application with Help Center articles embedded via SDK? I would like to compare the experience to what we have which is embedded via browser.
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Ayal Kellman commented,
Hi, Is there any way to unpublish certain changes? I've been working on a dashboard and making changes as I go that weren't complete. I accidentally published them before I could complete the chan...
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Ayal Kellman commented,
Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks
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Ayal Kellman commented,
Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it can be implemented... Thanks!
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Ayal Kellman commented,
Does anyone have any practical experience using Agent Work Time as their only SLA? I'd love to see a practical example how it would be implemented... Thanks!