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Ayal Kellman

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Recent activity by Ayal Kellman Sort by recent activity Recent activity Votes
  • FRT Reporting (Explore)

    Answered

    Hi Friends,  I'm seeking a good metric for tracking First Reply Time (FRT) that factors for our business hours.  I know that SLAs factor for business hours and its how they are normally used, howev...

  • Google Play - Word Counter

    Hi,  I've seen this post but its closed for additional comments and I've opened a ticket and told that Google Play is missing this be default.  It seems that maybe there is a way for Zendesk to bui...

  • Date Filters - OR logic

    Answered

    Hi there,   Looking for the ability to use OR logic with date filters on a dashboard.  My use case is that I want my dashboard to show the following metrics: # of tickets  # of solved tickets FRT ...