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Ayal Kellman

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  • Date Filters - OR logic

    Answered

    Hi there,   Looking for the ability to use OR logic with date filters on a dashboard.  My use case is that I want my dashboard to show the following metrics: # of tickets  # of solved tickets FRT ...

  • SDK Conditional Fields

    Hi, If we have a Zendesk form with conditional fields, is it possible to access the conditional logic for our SDK version via API or some other way or do the conditions have to be built manually on...

  • Guide SDK Gap - Related Articles

    We are working to add the Guide SDK to our mobile applications with our own UI and there is no API call to mimic the Related Articles widget and logic from the web. This is a gap that is causing us...

  • FRT Reporting (Explore)

    Answered

    Hi Friends,  I'm seeking a good metric for tracking First Reply Time (FRT) that factors for our business hours.  I know that SLAs factor for business hours and its how they are normally used, howev...

  • Google Play - Word Counter

    Hi,  I've seen this post but its closed for additional comments and I've opened a ticket and told that Google Play is missing this be default.  It seems that maybe there is a way for Zendesk to bui...