Ben Lebeau

Total activity 6
Last activity June 19, 2020 04:57
Member since March 07, 2019 16:34

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Activity overview

Latest activity by Ben Lebeau

Ben Lebeau commented, June 19, 2020 04:57
Using the talk datasets I can see call times and calls taken etc. but no metrics for the following:Agent online timeAgent away timeAgent available timeAgent total wrap up timeThe only way we can se...
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- Ben Lebeau
- Created June 19, 2020 04:57
- 0 votes
Ben Lebeau commented, June 12, 2020 15:42
Where can we go for accurate definitions of the different metrics? They aren't labeled clearly so it is difficult to know if I'm pulling accurate data.I am trying to understand the total amount of ...
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- Ben Lebeau
- Created June 12, 2020 15:42
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Ben Lebeau commented, March 07, 2019 16:34
How can we call another skill group without having to automatically cold transfer?
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- Ben Lebeau
- Created March 07, 2019 16:34
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