
Ben Lebeau
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Total activity6
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Last activity
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Activity overview
Latest activity by Ben Lebeau-
Ben Lebeau commented,
Using the talk datasets I can see call times and calls taken etc. but no metrics for the following:Agent online timeAgent away timeAgent available timeAgent total wrap up timeThe only way we can se...
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Ben Lebeau commented,
Where can we go for accurate definitions of the different metrics? They aren't labeled clearly so it is difficult to know if I'm pulling accurate data.I am trying to understand the total amount of ...
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Ben Lebeau commented,
How can we call another skill group without having to automatically cold transfer?