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David Pritchard

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Latest activity by David Pritchard
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    David Pritchard commented,

    Chris Bulin I have no option to enter that anywhere  

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    David Pritchard commented,

    I have two queries that calculate the difference between created tickets and solved tickets for Agents and End users. I want the background to change colour based on the result, for example: 10 ti...

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    David Pritchard created a post,

    User and Organisation Exporting

    I am stunned that Zendesk, with all it's abilities, does not offer the very basic function of exporting user and organisation data. I can export users separately and i can export organisations sepa...

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    David Pritchard commented,

    Thank you, works perfectly. Is there any way I could get some text to appear when hovering over a field? So I have a few fields on a couple of tickets forms where it would be nice for the customer ...

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    David Pritchard created a post,

    Auto populating custom fields

    So I have created a custom field called introductions in order to provide some narrative to a customer on why they are filling out certain fields on a ticket form. The custom field is called introd...